Overview
About M.C. Dean
M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.
Why Join Us?
Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.
Responsibilities
As a Technical Specialist 2, you will play a pivotal role in supporting the management and administration of the organization's badging program. This position will serve as a technical escalation point and solutions developer for credential related efforts. There is an expectation to resolve badging printing outages and issues in a timely manner, test new badge related technology, and support general badge printing operations.
Responsibilities:
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- On-premesis support for physical badge printing (travel as required)
- Quality assurance of printed badges to ensure consistency of badge prints
- Facilitate and manage logistics of badging related material and printed badges to their intended destinations
- Deploy firmware and other software upgrades as required and directed by the engineering team
- Maintenance of production badge printers to include cleaning, refills, and troubleshooting
- Creating and maintaining client badge designs and layouts- Manage user badging data in a secured manner
- Provide timely progressive updates on work completed for project or operational related work
- Troubleshoot and implement corrections for hardware and application issues associated with badge printers
- Perform and support the development of standards and operating policies and procedures
- Deploy new printers for existing and new badge offices- Review, reccomend, and perform system and process optimization where application
- Coordinate with relevant departments to gather necessary information and documentation- Create, manage, and update training documentation.
Qualifications
Key Requirements:
Position / Candidate Requirements
- High School Diploma/GED with 8+ years of experience with installation, troubleshooting and/or testing of electronic security systems or
- Associates with 6+ years of experience
- Reliable attendance at customer site during work hours required by customer
- Ability to work a flexible schedule that includes occasional nights and weekends
- Ability to travel CONUS and OCONUS
- 3+ Years experience managing multiple physical security software/hardware products such as Video Surveillance, Keybox, Access, Control, Badge printing, etc.
- 3+ Years Experience with interfacing with vendors, clients, and other subject matter experts over matters such as system upgrades, bugs, and features
- 2+ Years experience specifically working with hardware and software associated with printing badges (credentials) used for access control.
Preferred Experience
- 5+ years Experience working with CCURE
- Experience working with Fargo HID Printersw
What We Offer
- A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
- An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
- Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
- Open and transparent communication with senior leadership as well as local office management.
Abilities
- Exposure to computer screens for an extended period of time.
- Sitting for extended periods of time.
- Reach by extending hands or arms in any direction.
- Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
- Listen to and understand information and ideas presented through spoken words and sentences.
- Communicate information and ideas in speaking so others will understand.
- Read and understand information and ideas presented in writing.
- Apply general rules to specific problems to produce answers that make sense.
- Identify and understand the speech of another person.
