Team Member-PMO & IT Support Retail Sales

Process Specialist

ﾷ Analyzing and Documenting current Business Processes along with suggesting Business Process improvementsﾷ Identifying opportunities for Automating manual processes through RPA/API serviceﾷ Evaluate / design /execute and monitor business processesﾷ Performing GAP analysis, Impact analysis and RCAﾷ Document existing processes, manage and analyze data, and recommend enhanced business processesﾷ Identify & benchmark best practices across OEM’s & competition & influence OEM’s to adopt to best practices.ﾷ Define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.ﾷ Monitoring, measuring and providing feedback on process performanceﾷ Researching and documenting an analysis of alternativesﾷ Lead and support development of key aspects of the continuous improvement process cycle - Program approach, methods and tools.ﾷ Oversee and deploy continual improvement within various practice areas and business units to enable attainment of specified business objectives.ﾷ Improve efficiency, effectiveness and tangible financial benefit in operationally complex business environment.

Stakeholder Management & Communication

ﾷ Collaborate with different Verticals, Operations & IT teams and drive synergy for process improvement.ﾷ Engage with Business Vendors as and when required, for effective deployment, defect testing and ensure timely roll out of mistake-proof processes.ﾷ Collaborate with business heads to understand process / system gaps & propose solutionsﾷ Leading process redesign workshopsﾷ Facilitating process workshops that involve eliciting process requirements and liaising with usersﾷ Educating business users responsible for managing and operating business processes, ensuring the proposed solutions are adapted.ﾷ Partner with technology experts (internal and external as needed) to align processes and systems

Business Intelligence

ﾷ Identify and define data assets that relate to Retail functions.ﾷ Includes reporting, online analytical processing, analytics, dashboard development, process mining, complex event processing, business performance management and benchmarking.ﾷ Analyzing data to identify areas where Retail Function can improve. Gathering and analyzing data to provide solutions to potential business obstacles.ﾷ Developing policies and procedures for the collection and analysis of data.