124 Jobs in Kumardungi

ﾷ Pre-inspection approval/rejection ﾷ Endorsement approval/rejection ﾷ Scrutiny approval/rejection ﾷ Handling technical query regarding above. ﾷ Maintaining records for TAT.

Market Intelligence & Business Growth: Collect market intelligence pertaining to renewals by direct interaction with the business intermediaries Identify reasons for loss of business and collect useful inputs/suggestions for improvement coming from the market Regularly engage and visit intermediaries to maintain healthy working relationships Gather inputs from intermediaries on challenges related to BAGIC’s systems and processes and accordingly suggest improvements that can be carried out internally Survey the market to study best practices and latest launches by competitors; corroborate findings with relevant facts and figures Push the renewals sales by having the team share daily MIS status reports to the sale channels highlighting areas to be focused upon, poor performers and other inputs. Engage all external stakeholders – IMDs, retail advisors, dealers, banks – and their customers, to drive renewal conversions by conducting seminars, health camps, contests and recognition programs. Monitor business performance and suggest areas of improvement by conducting regular visits to IMDs (15-20 monthly); share updates on new products, product changes, provide training support Provide a detailed lost case analysis input to the various IMDs on a monthly basis calling out reasons for losing customers, competitor updates, service experience etc. to help improve their business performance. Ideate and plan for new focus areas, IMDs, markets to improve the renewals ratios in the circle Relationship Management Monitor the team’s engagement activities with the IMD’s and provide inputs to the team to plan activities with a focus on increasing the retention ratio. Conduct monthly meetings with the leads of all sales channels to strategize and push the renewals business in the circle and iron out any process/system related challenges. Collaborate with key internal stakeholders (sales teams and various channel partners) at BAGIC to ensure they pass renewal leads to the team, thus driving growth in renewals for the circle.

Geo expansion analytics Design/Ideation of business expansion strategy leveraging data science driven models for new and existing verticals across national/local levels and refer for approvals / signoff from NHOD and finance. Plan & design communication plan for all the campaigns. Geographical and Vertical wise categorization of Locations and pin codes mapped against each of these locations using machine learning techniques. IIB health data analysis to identify BAGIC low penetrated locations where competitors are doing profitable and good business – opportunity identification Health Claims Optimization Identify claims benchmarking opportunities leveraging entity and claims level savings through data science Plan frequency of reports, consumer of reports & formats of report. Review the reports for veracity randomly & suggest corrections for deviations. Comprehend customize report requirement by stakeholders (NHOD, zonal heads, vertical heads). Align team members to understand the requirement & review the reports / dashboards before it gets published with targeted stakeholder. Customer Segmentation Identify business requirements to leverage multiple sources of data to classify customer base into logical segments. Handle data discrepancies, outlier analysis, intra-extrapolation keeping business understanding in parallel. Use multiple data analytics and ML techniques to create one or more segmentation models using identified features, understand their customer persona and synchronize the finding with multiple business teams. Design targeted business use cases to cater to different online/offline channels as well as monitor the percentage improvement and growth, as measurement of model efficiency. Customer loyalty Analytics Leveraging customer loyalty buckets to identify potential business applications and work closely with multiple channels to discuss opportunity sizing for multiple campaigns. Analysis of CLI buckets with respect to varying customer KPIs to determine correlations, such as claim ratios, renewal ratios, purchase propensity etc. AOP / Budgeting & Shareholder Review Presentation Provide data support to NHOD for Budgeting / share holder reviews. Assist NHOD in analyzing data points to be incorporated in AOP/Budgeting & share holder review presentations. Data Science Support Model development and data science support to support additional business opportunities.

Growth & Development Driving Top Line: Achieving expected sales target on consistent basis. Cascading the channel's strategy and key focus areas for the achievement of set goals. Renewal Ratio: Ensuring budgeted renewal ratio to be achieved by continuous follow up. Stakeholder Management Engage with large IMDs in the city / region on a regular basis; share business insights, growth plans and new products / schemes in order to showcase organization credentials as well expand IMD network Inform superior on critical issues / concerns involving other verticals; seek support on resolution Sales Planning Devise month wise strategy and weekly breakdown with the team; identify possible risks and derailers in achievement of the same; drive implementation of steps to tackle the challenges in the best possible way Market Study & Intelligence Gathering To develop adequate market intelligence to acquire business by establishing, positioning the BAGIC brand and growing the brand Excellent inter-personal skills and person expected to have high degree of credibility in the local market. Digitization: Online policy issuance should be promoted by way of training to IMDs and driving them for doing so. Identification and onboarding new channel partner

Team Management Participate in recruitment process to identify the right talent within the function. Guide and direct the team in efficiently achieving their targets. Establish individual performance expectations and regularly review individual performance of the team. Identify and create development opportunities for team members to enhance functional knowledge. Non Motor Claims and Network Management Implement Claims SOP within the team and service network and ensure adherence of the same. Claims forecasting and workload distribution within the team and service providers based on claims volume, seasonality and ASP skill sets Claim processing an monitoring day to day claims activities and ensure claim settlement as per agreed TAT Guide and direct the team member in handling critical claims. Implement reports/MIS for daily/weekly/monthly claims monitoring. Participate/lead clients review meetings as and when required. ACS Control and Loss Minimization Monitor the ACS and take corrective actions to reduce the same whenever required by controlling total loss percentage, improving repair rate, negotiating with ASPs to control repair cost and reduce repeat repairs. Plug the process gaps if identified by conducting frequent claims audits/ASP audits and minimize the leakages. Implement Salvage Management SOP and drive salvage collection processes on monthly basis. Guide and direct the team member by handling critical claims. Implement Service Provider Performance Matrix, monthly review and implement corrective actions as and when required. Customer grievance management Ensure customer grievance to be addressed at topmost priority and resolve the same within the set TAT laid down by department/organization. Resolve critical complaints by handholding the team member and interacting with stakeholders like customer/ASP/CFU team etc. Training and Skill Development Conduct periodic training sessions for claims team, CFU team and ASPs Study best practices adopted by competitors/TPAs and discuss the same with superiors

Audit Approach Carry Out pre audit assessment basis previous audit, new initiatives, industry trend. Conduct opening meeting with auditee and inform them on the coverage, plan and scope of audit. Discuss MAAS (Management Awareness and Audit score) with the auditee and understand the end to end. process in order to identify the automated and manual risks involved in the process. Identify risks and share observations with the auditee. Assign scores based on observations. Draft the audit report in a PPT detailing the audit observations and proposed recommendations. Finalize the audit report after obtaining corrective / preventive action from auditee. Present audit deck along with MAAS to the Audit Committee in quarterly meetings. Follow up with the auditee for closure / extension of observations due for compliance as per the due date. Conduct at least 2 audits in each quarter. TAT management Audit closure with final audit report & discussion atleast 2 weeks prior to quarter end. Timely follow up & closure / extension of open observations of previous audits. Documentation and linking of evidence Follow the Risk Control Matrix and plot the risk identified Link working papers as annexures to the RCM Special Assignments Co-ordinate for internal and external trainings based on requirement

Audit Approach Carry Out pre audit assessment basis previous audit, new initiatives, industry trend. Conduct opening meeting with auditee and inform them on the coverage, plan and scope of audit. Discuss MAAS (Management Awareness and Audit score) with the auditee and understand the end to end. process in order to identify the automated and manual risks involved in the process. Identify risks and share observations with the auditee. Assign scores based on observations. Draft the audit report in a PPT detailing the audit observations and proposed recommendations. Finalize the audit report after obtaining corrective / preventive action from auditee. Present audit deck along with MAAS to the Audit Committee in quarterly meetings. Follow up with the auditee for closure / extension of observations due for compliance as per the due date. Conduct at least 2 audits in each quarter. TAT management Audit closure with final audit report & discussion atleast 2 weeks prior to quarter end. Timely follow up & closure / extension of open observations of previous audits. Documentation and linking of evidence Follow the Risk Control Matrix and plot the risk identified Link working papers as annexures to the RCM Special Assignments Co-ordinate for internal and external trainings based on requirement

Audit Approach Carry Out pre audit assessment basis previous audit, new initiatives, industry trend. Conduct opening meeting with auditee and inform them on the coverage, plan and scope of audit. Discuss MAAS (Management Awareness and Audit score) with the auditee and understand the end to end. process in order to identify the automated and manual risks involved in the process. Identify risks and share observations with the auditee. Assign scores based on observations. Draft the audit report in a PPT detailing the audit observations and proposed recommendations. Finalize the audit report after obtaining corrective / preventive action from auditee. Present audit deck along with MAAS to the Audit Committee in quarterly meetings. Follow up with the auditee for closure / extension of observations due for compliance as per the due date. Conduct at least 2 audits in each quarter. TAT management ­ Audit closure with final audit report & discussion atleast 2 weeks prior to quarter end. Timely follow up & closure / extension of open observations of previous audits. Documentation and linking of evidence Follow the Risk Control Matrix and plot the risk identified Link working papers as annexures to the RCM Special Assignments Co-ordinate for internal and external trainings based on requirement

Incident Reporting Lead the process of capturing, analyzing, and reporting operational risk incidents across business units. Ensure timely escalation and root cause analysis of incidents. Maintain and update the incident database and generate periodic reports for senior management. Risk and Control Self Assessment (RCSA) Facilitate RCSA workshops with business units to identify key risks and controls. Review and challenge risk assessments to ensure accuracy and completeness. Monitor action plans and control effectiveness. Adhoc Risk Reviews Conduct targeted risk reviews in response to emerging risks, regulatory changes, or management requests. Collaborate with cross-functional teams to assess risk exposure and recommend mitigation strategies. Prepare detailed risk review reports with actionable insights. Risk Culture Building Promote a strong risk-aware culture across the organization through training, awareness campaigns, and stakeholder engagement. Support the development of risk communication materials and conduct risk induction sessions for new employees. Act as a risk ambassador to embed risk thinking in day-to-day operations.

ﾷ Pre-inspection approval/rejection ﾷ Endorsement approval/rejection ﾷ Scrutiny approval/rejection ﾷ Handling technical query regarding above. ﾷ Maintaining records for TAT.

Operations: - Extend support to operations team spread across geographies to address operational issues faced on daily basis including policy issuance in GIOS/Tab/Maximus Ensure refunds are process on agreed TATA/SLA’s based on the level of approvals at each stakeholders end. Ensure nil PDA at any point of time by keeping track through formal process / mechanism Identify gaps & provide solution to arrest increase in PDAs Publish Region wise/Area wise/ Channel wise/ Employee wise PDA reports Develop STPs in coordination with respective UW channels to improve external policy issuances Live support to Channel partners/Channels/Internal employees on policy issuance Licensing & MIS: Coordinate to create new codes as per various categories of onboarding channel partners Mapping & remapping of IMD/Sub IMD/Employees to the right offices Support regions/area offices/bank branches in IRDAI trainings for code generation Publish MIS on external policy issuances. Support channels/functions/team members to maximum utilization of available tools to improve productivity Administration Support : Coordinate with Central admin team in setting up new offices Coordinate with Central admin team in providing infra support to new & existing offices Support regions/offices in legal documentation process Manage overall vendors including P2P process and ensure timely delivery of requirement.

Planning Research and analyze the internal and external performance of the various products through multiline channels. Study how the various products are performing, market demand, competitors, customer segmentation etc. Identify opportunities for driving growth for BAGIC and propose strategy. Align on business targets and key initiatives to be worked on. Product performance Track top line and product mix on a regular basis. Review against targets and analyze deviations. Push Marketing teams and channel partners to drive sales. Conduct research on market and competitors. Meet Marketing teams and channel partners for additional market insights. Analyze and identify opportunities to grow the business and achieve desired product mix. Provide leads and work with Marketing teams and channel partners to implement plans. Work with Underwriting team to enable promotion drives for products and provide competitive quotes for specific policy proposals. Track and analyze profitability across products and geographies. Identify and implement changes and corrections to the sales approach. Education and awareness Drive digital adoption of the products. Ensure that the products are listed on the websites and that all key information is available. Send regular communications to Marketing team and channel partners to create product awareness. Conduct training sessions to drive understanding of various products. Channel enablement and process enhancement Regularly interact with Marketing teams and channel partners to understand system/ process issues in policy issuance, claims management etc. Identify opportunities for technical enablement and process improvement. Work with IT and Technical Team to drive changes. Address any errors or escalations in policy issuance. Conduct regular meetings and conference calls with channel partners. Educate and engage the partners and discuss what support they require from BAGIC. Identify opportunities to increase channel penetration and add new channel partners. Work with marketing teams to implement.

Product Strategy Analyzes features of the competitor’s products, compares the performance and market appeal of the BAGIC product and formulates positioning strategies. Collaborates with internal stakeholder to create product variations to suit the client needs based on the feedback and market intelligence. Collaborate with the IT/operations team to make system related changes to accommodate the variations in the existing product. Cross sell and upsell plans channel and vertical wise. Product Enhancements Solicits inputs/recommendations from the marketing teams and IMDs regarding the existing products. Customize and share the product features on internal stakeholder recommendations/ requirement. Existing system evaluation and new digital platform initiative Ease of transaction Driving Sales Push channels/ verticals- to achieve their Budget and provide them with support they require. Develop a comprehensive strategy and product road map that positions BAGIC product to meet customer needs, build company revenues and outperform competitors. Partners with various sales functions and gains commitment on revenue targets for the product. Design the product briefs such as one pagers, value propositions, USP’s etc. for quick consumption of the IMDs or sales teams. Foster relationships with the key IMDs and clearly communicate the benefits and results of driving the product. Analyze product performance across all distribution channels and use learnings to drive product roadmap.

Operations: - Extend support to operations team spread across geographies to address operational issues faced on daily basis including policy issuance in GIOS/Tab/Maximus Ensure refunds are process on agreed TATA/SLA’s based on the level of approvals at each stakeholders end. Ensure nil PDA at any point of time by keeping track through formal process / mechanism Identify gaps & provide solution to arrest increase in PDAs Publish Region wise/Area wise/ Channel wise/ Employee wise PDA reports Develop STPs in coordination with respective UW channels to improve external policy issuances Live support to Channel partners/Channels/Internal employees on policy issuance Licensing & MIS: Coordinate to create new codes as per various categories of onboarding channel partners Mapping & remapping of IMD/Sub IMD/Employees to the right offices Support regions/area offices/bank branches in IRDAI trainings for code generation Publish MIS on external policy issuances. Support channels/functions/team members to maximum utilization of available tools to improve productivity Administration Support : Coordinate with Central admin team in setting up new offices Coordinate with Central admin team in providing infra support to new & existing offices Support regions/offices in legal documentation process Manage overall vendors including P2P process and ensure timely delivery of requirement.

Market Intelligence & Business Growth: Collect market intelligence pertaining to renewals by direct interaction with the business intermediaries Identify reasons for loss of business and collect useful inputs/suggestions for improvement coming from the market Regularly engage and visit intermediaries to maintain healthy working relationships Gather inputs from intermediaries on challenges related to BAGIC’s systems and processes and accordingly suggest improvements that can be carried out internally Survey the market to study best practices and latest launches by competitors; corroborate findings with relevant facts and figures Push the renewals sales by having the team share daily MIS status reports to the sale channels highlighting areas to be focused upon, poor performers and other inputs. Engage all external stakeholders – IMDs, retail advisors, dealers, banks – and their customers, to drive renewal conversions by conducting seminars, health camps, contests and recognition programs. Monitor business performance and suggest areas of improvement by conducting regular visits to IMDs (15-20 monthly); share updates on new products, product changes, provide training support Provide a detailed lost case analysis input to the various IMDs on a monthly basis calling out reasons for losing customers, competitor updates, service experience etc. to help improve their business performance. Ideate and plan for new focus areas, IMDs, markets to improve the renewals ratios in the circle Relationship Management Monitor the team’s engagement activities with the IMD’s and provide inputs to the team to plan activities with a focus on increasing the retention ratio. Conduct monthly meetings with the leads of all sales channels to strategize and push the renewals business in the circle and iron out any process/system related challenges. Collaborate with key internal stakeholders (sales teams and various channel partners) at BAGIC to ensure they pass renewal leads to the team, thus driving growth in renewals for the circle. Team Management Participate in selection process to identify the right talent at various positions within the team Identify training needs of team members to enhance capabilities required to drive high growth in renewals Create development opportunities for team members to enhance business knowledge and develop expertise to drive growth in productivity Minimum 6-8 years of experience in insurance domain Good understanding of the Insurance industry, sales and renewals business

Contract drafting, vetting and management Responsible for drafting/ finalizing/ advising all standard and other documents/ agreements required for the organization and for drafting vetting and finalizing various commercial legal contracts /agreements/ documents/ MOUs for certain business relationships with various vendors/service providers’ agents and distributors. Tracks, examines and acts upon the IRDAI regulations/ guidelines on a day to day basis and caters to any documents and requirements as per compliance of IRDAI regulations Applying Insurance/ Central/ State Laws knowledge including property laws labor laws and criminal laws on certain legal issues along with advising the organization on compliance with the labor laws. Attends to the drafting of policy Terms and Conditions, Policy Schedule, and product related documents, proposals, renewals and related issues To attend, advise and provide suitable reply on IRDAI complaints matters by duly taking into consideration legal provisions and also to suitable examine and advise on important correspondence with IRDAI. Should attend to and take care of all the types of agreements/MOU that are required to be entered by our company with Banks/FI. Preparing/drafting and finalizing and advise the lease agreements, leave and license agreements, and all other related issues/documents/agreements required for taking/giving the premises on lease/leave and license by Bajaj Allianz General Insurance Company Ltd. Attending to Condominium matters. Advising on all legal aspects and taking care of all legal compliances related to all the businesses of the organization. Reviews, advises and guides the team on contracts/ agreements/ documents of vendors, outsourcing agents and distributors for business functions and attend on ad hoc matters as delegated by the supervisor. Assists with input on preparing, framing and structuring, legal contracts/ agreements/ documents, for enabling business generation, etc. while ensuring adherence to applicable legal and compliance requirements and company’s internal policies. Maintains MIS of Contracts, agreements, and stamp papers. Assist Head Corporate Legal in continuously updating the manuals/ standard documents. Process Automation and Stakeholder Management Conducts regular review of ongoing litigation cases, and recommends course correction where required to align with set overall plans for legal function and set targets Analyzes ongoing litigations, study case facts, evaluate court orders, commercial judiciousness and customer centricity and take decisions to either comply or appeal the order, including writs and other cases, drafting writ petitions/plaints/replies/WS/applications etc., and liaise and follow up the case with advocates. Attends, advises and provides suitable documentation on the staff/ HR matters/ employees/ labor law related matters/ cases/ agreements and issues related to Disciplinary matters, policy drafting and revision on any steps regarding employee matters. Handling all claims related cases against BAGIC and the employees. Attends to all the court cases/ Arbitration matters of our company, including writs and other cases, drafting writ petitions/plaints/replies/WS/applications etc, and liaise and follow up the case with advocates. Attending to all the criminal cases by or against our company, including examining the case, deciding whether fit for filing FIR by our company, and to draft FIR and advice offices suitably in the matter. Prepares reverts to Police Notices, Legal notices, Crime branch notices in collaboration with business verticals for any clarifications. Maintain and update the proper MIS for all the work of Corporate Legal and track them, maintain to abide by TAT and see team follow the TAT, from time to time and submit suitable regular statements to management, from time to time. Prepare proper SOPs from time to time and update them on continuous basis.

Job Description The Data Analyst will be responsible for collecting, analyzing, and interpreting complex data sets related to insurance policies, claims, and customer profiles. The ideal candidate should have strong analytical skills, attention to detail, and the ability to communicate findings effectively. Use statistical tools and software (e.g., Python, R, SQL) to analyze large datasets. Identify trends, patterns, and anomalies that could indicate fraudulent activities. Develop predictive models to forecast potential fraud risks. Dashboard Creation on Qlik Sense Excellent communication and presentation skills. Ability to work independently and as part of a team. Attention to detail and accuracy. Responsibility Coordination with IT /MIS for data migration and handling data and report from system. Gather and interpret complex data sets related to insurance claims, policies, and customer profiles. Use statistical tools to interpret data sets, paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts. Create, maintain, and ensure quality assurance of key databases, reports, and dashboards. Prepare comprehensive reports for insurance management teams, identifying any patterns and trends in data. Develop statistical models to analyze data and perform predictive modelling. Collaborate with IT teams and management to develop and implement data improvement strategies. Communicate findings to stakeholders using data visualization and easy-to-understand reports. Work closely with the claims department, underwriters, and actuaries to better understand and manage risks.

Execution Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography Relationship Management Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers New Acquisition Banking Partners Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Service Orientation Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines.

Health Product Development Conduct Market research to study latest industry developments Ideate and brainstorm with supervisor and Marketing teams to develop new products/ changes in existing products to achieve a competitive advantage Collaborate with Actuarial, Legal & Finance teams to decide on the pricing and market placement aspects Present the product ideas to Product Management committee and Senior Leadership for approval Design product filing documents including all terms and conditions and work on modifications to the product wordings as per the feedback provided by the regulatory authority. Build marketing and other support collaterals to take the product to market Collaborate with Marketing and other teams to launch the product and participate in launch activities Train the sales, underwriting and claims teams on the new product Stay abreast of the Regulatory guidelines and display agility in incorporating changes at all levels in the product to align with the Regulations.

Handling Coinsurance Private Sector Reconciliation, Receivables and Payables Management in SUNGL, ETASS . 2 Handling Commission Payment advice to commission team, GST Reconciliation for Admin/ TDS. Team Management. 5 Co-ordination with UW and Claim, Business team wrt Premium/ Claims and Commission. Handling Internal Audit, Process Audit and Statutory Audits Ensuring maintenance of Compliance records. Relationship Management with Insurance Companies. Maintenance of Insurance and Revenue stamps records and passing the entries in the SUNGL after consulting the operations team/ Compliance team.

Sourcing and Selection for Sales-force Implementation of sourcing strategy across various sales channels. Utilize various avenues of recruitment by using regular sourcing and maintain the mix as per the organization standards Basis market mapping of talent pool, regular dip checks on selection cases and suggesting improvement if required. Assessing the candidature in line with the internal and market compensation structure, role requirement and org structure. Responsible for end to end closure of mandates from sourcing till joining, including internal and external stakeholder management collaborating with the business partnering team for timely closure of the position and helping with any additional information regarding the candidate. Having sound knowledge on the talent market of the region and optimum utilization of internal/ external references for identifying and onboarding right talent along with building a productive talent pool for the mentioned skill set. Collaborating with various internal stakeholders on understanding must have & good to have skills & experience for the said mandate and regularly sharing an updated report of traction on the mentioned mandate. Ensure quality hire Ensure TAT adherence System Usage Responsible for capturing correct source of hiring on internal recruitment portal (Talport) Facilitate the assessment and analyze the report to make structured inferences which will help in effective selection. Maintain detailed feedback capturing mechanism to ensure structured feedback is captured in the system. Drive adoption of the recruitment platform across with the regional heads Regularly assessing the talent pool created by candidate applications to ensure relevance of the pool for the future Stakeholder Management Interact with region heads to understand business priorities and talent needs and to share inputs around talent pool availability and making them aware of challenges if any. Discuss market constraints on real time and seasonality of hiring with the stakeholders and device a mid-path to ensure right fit for the position Collaborating with the internal HR Team for timely onboarding, documentation checks, and offer generation status Ensure excellent hiring experience for the candidates right from selection process

Audit Approach Carry Out pre audit assessment basis previous audit, new initiatives, industry trend. Conduct opening meeting with auditee and inform them on the coverage, plan and scope of audit. Discuss MAAS (Management Awareness and Audit score) with the auditee and understand the end to end. process in order to identify the automated and manual risks involved in the process. Identify risks and share observations with the auditee. Assign scores based on observations. Draft the audit report in a PPT detailing the audit observations and proposed recommendations. Finalize the audit report after obtaining corrective / preventive action from auditee. Present audit deck along with MAAS to the Audit Committee in quarterly meetings. Follow up with the auditee for closure / extension of observations due for compliance as per the due date. Conduct at least 2 audits in each quarter. TAT management Audit closure with final audit report & discussion atleast 2 weeks prior to quarter end. Timely follow up & closure / extension of open observations of previous audits. Documentation and linking of evidence Follow the Risk Control Matrix and plot the risk identified Link working papers as annexures to the RCM Special Assignments Co-ordinate for internal and external trainings based on requirement

Market Intelligence & Business Growth: Collect market intelligence pertaining to renewals by direct interaction with the business intermediaries Identify reasons for loss of business and collect useful inputs/suggestions for improvement coming from the market Regularly engage and visit intermediaries to maintain healthy working relationships Gather inputs from intermediaries on challenges related to BAGIC’s systems and processes and accordingly suggest improvements that can be carried out internally Survey the market to study best practices and latest launches by competitors; corroborate findings with relevant facts and figures Push the renewals sales by having the team share daily MIS status reports to the sale channels highlighting areas to be focused upon, poor performers and other inputs. Engage all external stakeholders – IMDs, retail advisors, dealers, banks – and their customers, to drive renewal conversions by conducting seminars, health camps, contests and recognition programs. Monitor business performance and suggest areas of improvement by conducting regular visits to IMDs (15-20 monthly); share updates on new products, product changes, provide training support Provide a detailed lost case analysis input to the various IMDs on a monthly basis calling out reasons for losing customers, competitor updates, service experience etc. to help improve their business performance. Ideate and plan for new focus areas, IMDs, markets to improve the renewals ratios in the circle Relationship Management Monitor the team’s engagement activities with the IMD’s and provide inputs to the team to plan activities with a focus on increasing the retention ratio. Conduct monthly meetings with the leads of all sales channels to strategize and push the renewals business in the circle and iron out any process/system related challenges. Collaborate with key internal stakeholders (sales teams and various channel partners) at BAGIC to ensure they pass renewal leads to the team, thus driving growth in renewals for the circle.

Cattle Insurance Claims Management (Any Project done in National Dairy Development Board (NDDB) will be preferred) B.V.Sc & AH, M.V.Sc (Bachelors in Vetenerary Science & Animal Husbandry) An MBA from Institute of Rural Management- Anand (IRMA) /KIIT School of Rural Management (KSRM)/Institute of Rural Management (IRM)-Jaipur /Xavier Institute of Management- Bhubaneswar (XIMB) or any other MBA in Rural Management

Pre-inspection approval/rejection Endorsement approval/rejection Scrutiny approval/rejection Handling technical query regarding above. Maintaining records for TAT.