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Team Member - Operations - P5

Job Expired: This job listing has expired.

Team Member - Operations - P5

Not Available

0 years

2 - 3 Lacs

Mumbai India

Posted:5 months ago| Platform:

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Skills Required

standard operating procedures production documentation customer service cash handling policies complaints sla training monitoring tracking internal audit customer support operations handling customer queries compliance mis quality assurance operating customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Receive, scrutinize & verify applications / PNR details / documents etc.
Assess & appraise applications for qualifying criteria.
Upload applications into immigration system without any errors.
Maintain & record all application data. Update MIS reports on a regular basis.
Handle visa application enquiries via email or telephone. Liaise with applicants via email in case of further documentation/ clarification required and to provide information about visa status.
Update the visa status onto the system accordingly.
Coordinate with EK CVS (immigration) office for day to day visa applications.
Handle cash and bank related transactions, if assigned.
Adhere to Emirates laid Service Level Agreements (SLA) for all processes.
Maintain compliance with VFS Global’s defined information security policies and procedures applicable to the role.
Maintain/ adhere to the DVPC standard operating procedures, manuals etc. without deviation in process.
Ensure that the entire process is completed within the mandated Turn Around Time.
Ensure no penalties/ complaints are incurred and monitor, track and maintain internal errors.
Liaise with Legal department for managing contracts / agreements.
Judicious use of natural resources.
Shall adhere to environment health and safety policy/objectives and guidelines of the organization.

Job Description

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