Team Manager: Global Security Operations Centre (GSOC)

📍 Location: Hyderabad, India

💼 Job Type: Full-time

🧭 Experience Level: Senior (5+ years)

Role Overview

Working under the leadership of the client’s Senior Security Manager, the GSOC Team Manager, will oversee a dynamic team of analysts providing 24/7 threat monitoring, emergency messaging and geopolitical risk assessments. This leadership role requires the management and leadership of a diverse team, ensuring high-quality intelligence production, incident management, and travel security solutions.

Key Responsibilities

·       Lead and manage the 24/7 Threat Monitoring Team, ensuring seamless operations across all shifts. Ensures current processes are followed correctly and facilitate coordination across shifts.

·       Oversee and coordinate the incident management process, ensuring rapid responses to emerging risks.

·       Ensure the effective communication of security measures to clients and staff, particularly in terms of travel risk management.

·       Foster a high-performance environment for the team, encouraging professional development and adherence to company’s risk mitigation standards.

·       Provide strategic direction for the team’s efforts in global threat monitoring and reporting.

·       Review GSOC outputs and products to ensure a consistently high-quality standard.

·       Develop and implement GSOC process improvements to respond to changing demands, including identifying opportunities to automate / streamline existing GSOC tasks.

·       Develop and maintain strong relationships with internal clients and business partners to effectively support their needs.

·       Assist with the identification, acquisition and development of new products and services.

Qualifications & Skills

Experience

• Education

  : Master’s degree or bachelor’s degree with equivalent experience in political science, economics, international relations, political economy, or related fields.

• Communication Skills:

   Exceptional written and verbal communication abilities are required to effectively engage with a wide range of stakeholders, including clients, employees, and law enforcement agencies.

• Technological Proficiency

  : Strong proficiency in Microsoft Office Suite, especially Microsoft Teams and SharePoint. Knowledge of PowerBI, Tableau, or Decision Trees is an advantage. Experience with OSINT tools is desirable.

• Leadership Expertise:

   Proven capability to lead, motivate, and guide teams while making strategic decisions that drive operational efficiency and ensure smooth security operations.

• Personnel Management:

  Responsibility to manage team efficiently as well as regulate their day to day functioning.

• Travel Security:

  Ability to create travel briefs and support in crisis during travel.

• Emergency Support:

  Ability to support company and employees in any high crisis and emergency situations 24/7.

• Dynamic Work Environment

  : Ability to thrive in a highly dynamic, flexible environment with shifting priorities.

• Multi-tasking

  : Ability to multi-task effectively, meeting multiple deadlines under pressure.

• Certifications

  : Relevant certifications (e.g., Certified Intelligence Analyst,) are a plus.