Team Leader – SOC L1 Monitoring.

Job Description:

We are seeking a highly skilled and motivated Team Leader for our Server Operations L1 Monitoring team. The successful candidate will be responsible for overseeing a team that manages Azure Monitor, Oracle Infrastructure, SolarWinds, and BMC Helix Control-M, including the scheduling work of BMC Helix Control-M. This role requires a proactive leader with a strong technical background and excellent team management skills.

Key Responsibilities:

• Lead and manage the L1 Monitoring team to ensure 24x7 monitoring and support.

• Oversee the use and maintenance of Azure Monitor, Oracle Infrastructure, SolarWinds, and BMC Helix Control-M.

• Ensure timely and accurate scheduling work using BMC Helix Control-M.

• Monitor system performance and troubleshoot issues to ensure optimal operation.

• Develop and implement monitoring strategies and procedures.

• Provide training and support to team members.

• Collaborate with other IT teams to resolve complex issues.

• Prepare and present regular reports on system performance and team activities.

• Maintain up-to-date knowledge of industry trends and best practices.

• All other leadership roles and responsibilities like preparing roster, Leave and Attendance management, etc.

Requirements:

• Minimum 5 years of experience with Azure Monitor, Oracle Infrastructure, SolarWinds, and BMC Helix Control-M.

• Proven experience in a leadership or supervisory rolefor minimum of 3 years.

• Strong understanding of IT infrastructure and monitoring tools.

• Excellent problem-solving and analytical skills.

• Ability to work in a fast-paced, 24x7 team.

• Strong communication and interpersonal skills.

• Relevant certifications in Azure, Oracle, SolarWinds, or BMC Helix Control-M are an added advantage.

Qualifications:

• Bachelors degree in computer science/information technology or a related field, or equivalent experience.

• Experience with scheduling work in BMC Helix Control-M.

• Familiarity with ITIL processes and best practices.

• Ability to manage multiple tasks and priorities effectively.

Work Environment:

• This is a full-time position.

• Candidates must be ready to work 5 days a week from Mumbai office.

• Candidates should be ready to work in rotational schedules/shifts and support 24x7 operations.