Team Leader

Job Overview:

We are seeking an experienced and motivated Team Leader to oversee and manage our team of

telecallers. The ideal candidate will be a strong communicator, an effective leader, and possess

excellent problem-solving skills to ensure that sales and customer service goals are met

efficiently. You will be responsible for training, supervising, and guiding your team to achieve

performance targets while maintaining high standards of customer service.

Key Responsibilities:

 Team Management: Lead, mentor, and manage a team of telecallers to maximize their

performance.

 Training and Development: Conduct training sessions to ensure team members are

knowledgeable about products, services, and sales techniques.

 Performance Monitoring: Set daily, weekly, and monthly goals and track team

performance against targets.

 Reporting: Prepare reports on team performance, call metrics, and customer feedback.

 Motivation and Morale: Inspire and motivate the team to achieve individual and

collective goals. Implement recognition and incentive programs.

 Quality Assurance: Ensure calls meet company standards for quality, compliance, and

customer satisfaction.

 Customer Interaction: Handle escalated customer inquiries or issues and provide

resolution to maintain client satisfaction.

 Feedback and Improvement: Regularly collect feedback from team members and

identify areas for improvement to enhance productivity and service quality.

 Collaboration: Work with other departments, such as sales and marketing, to align team

efforts with company strategies and objectives.

Requirements:

 Experience: 3+ years of experience in a telecalling or customer service role, with at least

1-2 years in a leadership position.

 Education: Bachelor’s degree in Business Administration, Marketing, or related field

preferred.

 Communication Skills: Excellent verbal and written communication skills.

 Leadership: Proven leadership skills with the ability to motivate and guide a team.

 Problem-solving: Strong analytical and problem-solving abilities.

 Time Management: Ability to manage time effectively, prioritize tasks, and meet

deadlines.

 Technical Skills: Proficiency in using CRM systems and Microsoft Office Suite.

 Adaptability: Ability to adapt to changing situations and handle multiple tasks

efficiently.