Team Leader

Company Name: ValuEnable Pvt Ltd (A Zerodha backed Insurtech) Position: Assistant Manager We seek a dynamic professional with in-depth experience in Team Handling to join our Team at ValuEnable. Key Account Manager will be responsible for supervising, managing and motivating e. Team members on a daily basis. Assistant Manager will be responsible for • Responsible for the day-to-day activities of the team, including assigning tasks, setting goals, and ensuring that team members meet their objectives. • Utilize telesales experience to manage loan-related processes, including customer outreach, lead conversion, and addressing loan inquiries effectively. • Handle customer escalations related to loan services promptly and ensure high-quality resolution to maintain customer satisfaction. • Monitor and manage high-priority issues by coordinating with relevant internal departments for swift resolution. • Maintain and update daily MIS (Management Information System) reports to track team performance, loan escalations, telesales metrics, and operational efficiency. • Encourage and influence team members by understanding their perspectives and building strong interpersonal relationships. • Analyze individual and team performance, provide regular feedback, and conduct periodic performance reviews to support continuous improvement. • Prevent conflicts by establishing clear rules and responsibilities. Address and resolve disputes quickly and effectively. • Communicate regularly with the team to provide updates on targets, deadlines, client feedback, and escalation statuses. • Assess team workload, reallocate resources as necessary, and ensure efficient task delegation to meet organizational goals. • Serve as a problem solver for complex business or customer issues that the team cannot resolve independently. Assistant Manager is required to have,  Strong analytical and problem-solving skills  Excellent communication and interpersonal skills  Proven ability to achieve targets and drive results  Ability to effectively manage a team and foster a positive work environment  Knowledge of the life insurance industry is a plus  Bachelor's degree in a relevant field  Proficiency in Excel Why Should You Consider Working (In this Role!) With ValuEnable?  We are a 3 year old well-funded and profitable, service focused insurtech venture, solving a USD 40 Bn per year customer retention problem for insurers. We work with 8 of the top 10 private Life insurers in the country helping them solve this problem.  One of India's most well respected financial institute, Zerodha, is our lead institutional investor through it's fintech investment arm, Rainmatter Fintech Investment  You will work with significantly senior levels at our partners’ end, helping address their specific requirements.  You will be handling interactions with multiple stakeholders such as business, technology and product teams. You can leverage the experience you already have, we promise your experience will only be enriched!  Opportunity to participate in ESOP Pool of an early-stage venture Job Details  Employment: Full-time  Location: Mumbai Industry - Insurance