Customer Service Executive

0 - 31 years

2 - 3 Lacs

Posted:6 days ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Customer Service Executive Job description Should be capable of handling inbound calls for long durations on voice. • Should have genuine interest in addressing customers Queries, Requests and Complaints (QRC) and ensure to provide first-time resolution • Should be empathetic to customers QRC and have excellent probing and problem-solving skills to handle irate customers • Should be open to working in a rotational shift • Should dedicate for continuous learning of products, processes and market • Should be a team player and willing to help new and fellow CSRs come up the curve • Discuss action plan to achieve assigned input and output targets Should be able to work under pressure situation and achieve agreed targets • Ability to exercise required independent judgement in dealing with situations, in adherence and accordance with the company protocols • Preferences will be given to candidates with experience in the insurance process

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