Team Leader

At Simpel.ai, we are driven by a singular vision: to empower every Micro, Small, and Medium Enterprise (MSME) with the tools they need to thrive in today's fast-paced business environment. We believe that no matter the size or age of your business, you deserve the same opportunities to simplify operations and drive success. Through our AI-driven automation and ERP software solutions, we enable MSMEs to streamline their trade, improve productivity, and unlock growth potential. From procurement to production, and sales to marketing, we provide end-to-end software services that support businesses across the entire value chain. At Simpel, we understand that businesses are built by people, and we are here to help MSMEs scale, build stronger brands, and achieve their goals faster than ever before. Key Responsibilities: Lead and manage a team of telesales representatives, providing guidance and support. Assign daily targets and monitor team performance to ensure achievement of sales goals Develop and implement telesales strategies aligned with business objectives. Ensure the team effectively communicates the value proposition of IT products/services. Oversee the team’s interactions with potential customers to ensure professionalism and adherence to company guidelines. Handle escalated customer inquiries or complaints and provide resolution. Track team performance metrics and prepare regular sales reports for management. Identify areas for improvement and implement corrective actions to meet objectives. Conduct regular training sessions to enhance product knowledge and sales techniques. Provide constructive feedback to team members and foster a culture of continuous learning. Key Skills Required: Strong communication and leadership skills. Basic understanding of IT products and services. Ability to motivate and manage a team effectively. Problem-solving and conflict-resolution skills. Proficiency in MS Office and CRM tools Eligibility Criteria: 0–6 months of experience in telesales, customer service, or a similar role in the IT industry. Educational qualification: Bachelor’s degree in any field Prior leadership experience, even in an informal capacity, is a plus.