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Chat Support Executive

Simpel Techlabs

0 - 31 years

1 - 2 Lacs

Bommanahalli, Bengaluru/Bangalore Region

Posted:3 weeks ago| Platform: Apna logo

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Skills Required

chat support cutting ai communication crm freshdesk zendesk collaborative training

Work Mode

On-site

Job Type

Full Time

Job Description

Title : Chat Support Executive Location: Roopena Agrahara, Bommanahalli Employment Type: Full-time Shift: Day-Shift About Us: At Simpel.ai, we’re redefining how businesses operate using cutting-edge AI solutions. As we grow, we’re looking for dedicated individuals to be the voice of our brand through efficient, professional, and friendly customer interactions. Role Overview: We are hiring a Chat Support Executive to assist our customers via live chat, ensuring timely and accurate responses to their queries. If you're a good communicator with a customer-first mindset and tech-savvy approach, we’d love to hear from you. Key Responsibilities: Respond promptly to customer queries via live chat Identify customer needs and assist with product-related questions or issues Escalate complex queries to relevant departments Maintain a positive, empathetic, and professional attitude toward customers Keep records of customer interactions and update internal systems Suggest improvements in processes based on customer feedback Requirements: Excellent written communication skills in English Previous customer support experience is a plus (chat/email preferred) Comfortable using CRM or support tools (e.g., Freshdesk, Zendesk, Intercom) Ability to multitask, stay calm under pressure, and handle repetitive tasks What We Offer: Opportunity to work with a fast-growing tech company Friendly, collaborative, and growth-oriented work environment Training and support to help you succeed Certificate of experience and potential for full-time placement (for interns)

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Chat Support Executive