Herald Exchange

Location: India Experience: 0 - 3 Years Employment Type: Full-time We are looking for a customer-focused Chat Support Executive to join our support team. This role is ideal for someone who enjoys helping users in real time, can communicate clearly, and thrives in a fast-paced digital environment. Key Responsibilities Handle customer queries via live chat in a timely and professional manner Assist users with account-related issues, onboarding, and general platform navigation Resolve basic technical and transactional queries or escalate when required Maintain high response time and customer satisfaction standards Document conversations, issues, and resolutions accurately in the support system Collaborate with internal teams (tech, compliance, operations) for issue resolution Follow support processes, scripts, and compliance guidelines Required Skills & Experience 0–3 years of experience in customer support or chat-based support Excellent written English communication skills Ability to understand customer issues quickly and provide clear solutions Comfortable working with live chat tools and CRM/support systems Strong problem-solving and multitasking skills Customer-first mindset with attention to detail