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Herald Exchange
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Chat Support Executive

Chat Support Executive

Herald Exchange

0 - 3 years

|

0 Lacs

bengaluru karnataka india

Posted:2 days ago| Platform:

Apply

Skills Required

chat support onboarding resolve compliance communication crm multitasking

Work Mode

On-site

Job Type

Full Time

Job Description

Location:

Experience:

Employment Type:

customer-focused Chat Support Executive

Key Responsibilities

Handle customer queries via live chat in a timely and professional manner
Assist users with account-related issues, onboarding, and general platform navigation
Resolve basic technical and transactional queries or escalate when required
Maintain high response time and customer satisfaction standards
Document conversations, issues, and resolutions accurately in the support system
Collaborate with internal teams (tech, compliance, operations) for issue resolution
Follow support processes, scripts, and compliance guidelines

Required Skills & Experience

0–3 years of experience in customer support or chat-based support
Excellent written English communication skills
Ability to understand customer issues quickly and provide clear solutions
Comfortable working with live chat tools and CRM/support systems
Strong problem-solving and multitasking skills
Customer-first mindset with attention to detail

More Jobs at Herald Exchange

Chat Support Executive

bengaluru, karnataka, india

Experience: Not specified

Salary: Not disclosed

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