At Simpel.ai, we are driven by a singular vision: to empower every Micro, Small, and Medium Enterprise (MSME) with the tools they need to thrive in today's fast-paced business environment. We believe that no matter the size or age of your business, you deserve the same opportunities to simplify operations and drive success. Through our AI-driven automation and ERP software solutions, we enable MSMEs to streamline their trade, improve productivity, and unlock growth potential. From procurement to production, and sales to marketing, we provide end-to-end software services that support businesses across the entire value chain. At Simpel, we understand that businesses are built by people, and we are here to help MSMEs scale, build stronger brands, and achieve their goals faster than ever before. Key Responsibilities: Lead and manage a team of telesales representatives, providing guidance and support. Assign daily targets and monitor team performance to ensure achievement of sales goals Develop and implement telesales strategies aligned with business objectives. Ensure the team effectively communicates the value proposition of IT products/services. Oversee the team’s interactions with potential customers to ensure professionalism and adherence to company guidelines. Handle escalated customer inquiries or complaints and provide resolution. Track team performance metrics and prepare regular sales reports for management. Identify areas for improvement and implement corrective actions to meet objectives. Conduct regular training sessions to enhance product knowledge and sales techniques. Provide constructive feedback to team members and foster a culture of continuous learning. Key Skills Required: Strong communication and leadership skills. Basic understanding of IT products and services. Ability to motivate and manage a team effectively. Problem-solving and conflict-resolution skills. Proficiency in MS Office and CRM tools Eligibility Criteria: 0–6 months of experience in telesales, customer service, or a similar role in the IT industry. Educational qualification: Bachelor’s degree in any field Prior leadership experience, even in an informal capacity, is a plus.
At Simpel.ai, we are driven by a singular vision: to empower every Micro, Small, and Medium Enterprise (MSME) with the tools they need to thrive in today's fast-paced business environment. We believe that no matter the size or age of your business, you deserve the same opportunities to simplify operations and drive success. Through our AI-driven automation and ERP software solutions, we enable MSMEs to streamline their trade, improve productivity, and unlock growth potential. From procurement to production, and sales to marketing, we provide end-to-end software services that support businesses across the entire value chain. At Simpel, we understand that businesses are built by people, and we are here to help MSMEs scale, build stronger brands, and achieve their goals faster than ever before. Key Responsibilities: Reach out to potential customers via calls to explain the app's features and benefits. Assist customers in downloading and installing the app on their devices. Provide effective solutions to customer issues, ensuring a positive user experience. Reach out to potential customers via calls to explain the app's features and benefits. Build rapport with customers and understand their needs. Provide daily reports on the number of calls made and issues resolved. Key Skills Required: Good communication and fluent in Englisha and Malyalam Ability to convince and influence customers. Basic technical knowledge to assist with app installations and usage. Problem-solving and conflict resolution skills. Patience and customer-centric attitude Eligibility Criteria: 0–6 months of experience in telecalling or a customer support role. Basic familiarity with smartphones and apps. Educational qualification: Minimum 12th Pass
Title : Chat Support Executive Location: Roopena Agrahara, Bommanahalli Employment Type: Full-time Shift: Day-Shift About Us: At Simpel.ai, we’re redefining how businesses operate using cutting-edge AI solutions. As we grow, we’re looking for dedicated individuals to be the voice of our brand through efficient, professional, and friendly customer interactions. Role Overview: We are hiring a Chat Support Executive to assist our customers via live chat, ensuring timely and accurate responses to their queries. If you're a good communicator with a customer-first mindset and tech-savvy approach, we’d love to hear from you. Key Responsibilities: Respond promptly to customer queries via live chat Identify customer needs and assist with product-related questions or issues Escalate complex queries to relevant departments Maintain a positive, empathetic, and professional attitude toward customers Keep records of customer interactions and update internal systems Suggest improvements in processes based on customer feedback Requirements: Excellent written communication skills in English Previous customer support experience is a plus (chat/email preferred) Comfortable using CRM or support tools (e.g., Freshdesk, Zendesk, Intercom) Ability to multitask, stay calm under pressure, and handle repetitive tasks What We Offer: Opportunity to work with a fast-growing tech company Friendly, collaborative, and growth-oriented work environment Training and support to help you succeed Certificate of experience and potential for full-time placement (for interns)
Job Summary: We are looking for an experienced Telecaller with excellent fluency in Malayalam (mandatory, preferred as mother tongue) and at least 1 year of experience in telecalling, customer support, or a similar role. Knowledge of English and Hindi will be an added advantage. The ideal candidate should be confident, persuasive, and customer-oriented. Key Responsibilities: Handle inbound and outbound calls with professionalism. Explain products/services clearly to customers and generate leads. Resolve customer queries and provide accurate information. Maintain records of calls, follow-ups, and customer details. Achieve daily/weekly/monthly targets and contribute to team goals. Build long-term relationships with customers through quality interactions. Requirements: Fluency in Malayalam (mandatory, should be the mother tongue). Minimum 1 year of experience in telecalling/customer service/inside sales. Additional fluency in English and/or Hindi is a plus. Strong communication and convincing skills. Ability to work under targets and deadlines. Basic computer knowledge (MS Office, CRM preferred). Minimum educational qualification: [12th pass/Graduate]. What We Offer:Competitive salary + performance-based incentives. Supportive and growth-oriented work environment. Training and career development opportunities. Fixed working hours with weekly offs [customize as per company].