Team Leader

Job Description

We are Hiring for Leading Telecom Industry!! Position - Team Leader Location - Delhi - Saket Process Type: Australian Outbound Calling – B2B/B2C Shift Timing: 4:30 AM to 1:30 PM Working Days: 5.5 Days a Week Cab Facility: One-side cab provided Key Responsibilities:  Lead, supervise, and motivate a team of sales executives to achieve and exceed sales targets and KPIs.  Monitor daily outbound calling activities and ensure the team maintains high standards of call quality and customer interaction.  Coach and mentor team members on sales techniques, call handling, and customer qualification.  Analyze team performance metrics and provide regular reports to management.  Handle escalations and resolve customer or team issues promptly.  Conduct regular training sessions to improve team skills and product knowledge.  Collaborate with other departments to streamline processes and improve overall efficiency.  Ensure compliance with company policies and process guidelines.  Performance reviews of team members. Skills & Qualifications Required:  3 to 5 years of experience in international BPO process, preferably Australian outbound sales or telecalling.  Proven track record of managing and leading a sales or telecalling team.  Strong leadership and people management skills with the ability to motivate a diverse team.  Excellent communication and interpersonal skills in English.  Ability to analyze data and generate actionable insights for team performance improvement.  Good problem-solving skills and decision-making ability.  Comfortable working in early morning shift timings.  Proficient in using CRM and tele calling tools. Kindly go through the JD n revert me at arya.shukla@qplusstaffing.com