Job
Description
Role Overview: As a Team Leader, you will be responsible for leading a team of Virtual Relationship Managers (VRM) to ensure service, sales, and profitability from the assigned portfolio. You will collaborate with fulfilment teams to achieve best in class conversion ratios and ensure availability of trained manpower to maintain production at 100% capacity. Meeting cost to income ratios, adherence to Standards of Performance, and achieving Customer Satisfaction index as measured through NPS surveys will be key aspects of your role. Key Responsibilities: - Lead a team of Virtual Relationship Managers to drive service, sales, and profitability - Collaborate with fulfilment teams to ensure best in class conversion ratios - Ensure availability of trained manpower to maintain production at 100% capacity - Meet cost to income ratios as determined by Scorecard - Adhere to Standards of Performance - Meet Customer Satisfaction index as measured through NPS surveys Qualifications Required: - Graduate with 7+ years of experience or Post Graduate with around 5 years of experience - Minimum 3 years of experience leading a team of 15+ Full Time Employees - People management skills are essential - Experience in tele-sales or relationship management in BFSI preferred - Certified in AMFI/IRDA - Good listening skills and strong communication abilities - Team player In the VRM Officer role, you will exclusively handle Wealth/Privy Outbound calls, schedule equivalent experience profiles from competitors, and receive differentiated training to become universal phone banking officers with cross-training in cards, liabilities, and assets. You will also be responsible for sales with assigned customer bases and measure outcomes based on NPS, Service Level, Service Quality, and Sales. Key Responsibilities: - Handle Wealth/Privy Outbound calls and schedule equivalent experience profiles - Receive differentiated training in various banking areas - Conduct sales with assigned customer bases - Ensure quality communication and customer servicing within productivity and service benchmarks - Maintain customer delight and consistent service experience, resolving customer queries/issues timely - Complete specified logs by the end of the day - Adhere to Information Security norms and quality process norms - Stay updated and comply with any process updates - Act on feedback provided for improving performance Qualifications Required: - Should be at least a graduate - No western line candidates to be scheduled, profiles near Thane preferred - No employment gap for more than a month - Minimum one year of experience in the current organization - Strong soft skills, conversational skills, and English versant scores of 7+ - Flexible to work on rotational week offs Role Overview: As a Team Leader, you will be responsible for leading a team of Virtual Relationship Managers (VRM) to ensure service, sales, and profitability from the assigned portfolio. You will collaborate with fulfilment teams to achieve best in class conversion ratios and ensure availability of trained manpower to maintain production at 100% capacity. Meeting cost to income ratios, adherence to Standards of Performance, and achieving Customer Satisfaction index as measured through NPS surveys will be key aspects of your role. Key Responsibilities: - Lead a team of Virtual Relationship Managers to drive service, sales, and profitability - Collaborate with fulfilment teams to ensure best in class conversion ratios - Ensure availability of trained manpower to maintain production at 100% capacity - Meet cost to income ratios as determined by Scorecard - Adhere to Standards of Performance - Meet Customer Satisfaction index as measured through NPS surveys Qualifications Required: - Graduate with 7+ years of experience or Post Graduate with around 5 years of experience - Minimum 3 years of experience leading a team of 15+ Full Time Employees - People management skills are essential - Experience in tele-sales or relationship management in BFSI preferred - Certified in AMFI/IRDA - Good listening skills and strong communication abilities - Team player In the VRM Officer role, you will exclusively handle Wealth/Privy Outbound calls, schedule equivalent experience profiles from competitors, and receive differentiated training to become universal phone banking officers with cross-training in cards, liabilities, and assets. You will also be responsible for sales with assigned customer bases and measure outcomes based on NPS, Service Level, Service Quality, and Sales. Key Responsibilities: - Handle Wealth/Privy Outbound calls and schedule equivalent experience profiles - Receive differentiated training in various banking areas - Conduct sales with assigned customer bases - Ensure quality communication and customer servicing within productivity and service benchmarks - Maintain customer delight and consistent service experience, resolving customer queries/issues timely - Complete specified lo
