3 Quality Communication Jobs

Responsibilities:Qualifications Ensure Process control checks on regular intervals & train the team on compliance like GMP requirements, Fix it forever on daily basis on the shop floor. Work with Mfg. team to close the process deviations on daily basis. Highlight the critical deviations to Plant mgmt. team. Lead the site FIF programme. Lead Shopfloor initiative, trails, new equipment validation, Specification and trouble shooting from QC. Lead the shop floor quality agenda being lead of site quality engineering including site leading indicator program. Lead the site Integrated pest management program. Lead nRFT governance through process quality. Lead site Quality culture program. Develop the quality environment through Quality and Food safety good catches program. Lead site Packaging project from Quality & Food Safety point of view to deliver quality safe products into market. Ensure Packaging material testing, approvals as per agreed TAT. Review and monitor the Internal defects program and ensure the circulations on weekly basis to Management team. Verify the effectiveness of implemented CAPA related to process deviations & complaints. Study line wise Process capability and stabilize the process to deliver products with 0 defects. Train the Process & W/H frontline team on-job as well refresher courses on GMP, AIB, FIF, IPM & FSSC requirements as per training calendar. Lead the site's Quality near miss and nRFT program. Ensure 3S in sitting room and packaging lab. Participate in all Customer complaints Program, CAPA and their reviews. Support for Food Safety documentation compliances. Lead the Shopfloor R & R Program on weekly basis. Participate in Monthly internal audits and daily rounds Provide quality & food safety support to Plant Manufacturing & supply chain. Work with team on CAPA against Non conformance and their effectiveness. Participate in the Monthly Quality system Meet with Plant senior leadership team. Lead Packaging initiative, trails, Specification and trouble shooting. Ensure all Packaging Specifications, testing's, reporting and documentations. Execute the Shop floor Quality Governance Program. Ensure daily AIB and FSSC compliances on Shop floor with Manufacturing team Close all gaps identified on site assessment IPM report. Ensure 100% compliance on FSM/OPRP/CCP and send the updates on monthly basis. Raising Vendor NCRs & taking calls & issues with the supplier. Ensure the closure of NC by effective CAPA. Lead the Process control mgmt. inclusive of Quality Communications and Updating on shop floor. Ensure Site Quality System compliance on the site Food Safety Leader for site Manage Site Food Safety Team To ensure that FSMS is established, implemented, maintained and updated Work as Management Representative for Quality Systems Establish in-plant quality policies, protocols & programs, including SOP, GMP, HACCP, FSSC, internal audits etc. in line with PGCS requirements & drive execution throughout the plant Lead AIB & Plant audit through routine execution program by daily AIB round, Internal audits (LWT), trainings and regular AIB reviews. Qualifications Graduate in relevant Doman preferably in food tech with 5+ years experience in a food manufacturing, preferably MNC.

The team is accountable for resolving service requests and RBI reportable complaints received from various channels such as Voice, Non Voice, CGOs, and ODR channel. Each complaint will undergo multiple stages of validation to ensure end-to-end verification. The team will adhere to the approved Standard Operating Procedures (SOP) for resolving complaints at different stages and will update the status of each complaint on the Customer Relationship Management (CRM) system. Responsibilities: - Address and resolve customer service requests promptly within defined timelines. - Verify customer details before escalating the issue to other stakeholders or respective teams for closure. - Validate thoroughly before lifting any block or freeze from customer accounts. - Collaborate with relevant stakeholders to ensure timely resolution and continuous improvement of services. - Escalate any issues promptly if a complaint or request exceeds the Turn-Around Time (TAT). - Stay updated with all RBI circulars related to complaint management. - Ensure end-to-end closure of customer requests and complaints on the CRM platform. - Uphold quality communication and customer service following the bank guidelines. - Strive for customer delight and consistent service experience. - Adhere to Information Security norms and quality process norms. - Remain informed and compliant with all updates related to the process. Deliverables: - Adherence to Compliance standards. - Adherence to Turn-Around Time (TAT). - Quality of resolution. - Compliance with Standard Operating Procedures (SOP).,

Sky Channel - Service - Potential - TL Department Customer Experience Center Location Thane/Bangalore/Noida Reporting Relationship CEC - Team Manager - Inbound Position Grade Team Leader M3/M4 Job Role Responsible for managing a team of 15-18 officers handling inbound calls for Privileged Customers To Attend the inbound calls of customers and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Job Description Graduate Preferably 3-4 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills- Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers