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Growth Gate
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Team Leader

Team Leader

Growth Gate

1 - 31 years

1 - 3 Lacs

dalanwala dehradun

Posted:17 hours ago| Platform: Apna logo

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Skills Required

metrics compliance regulations coaching communication crm resolve reports management

Work Mode

On-site

Job Type

Full Time

Job Description

Role Summary We are hiring a dedicated Team Leader to manage a high-performance team within our Health Insurance Operations division. This role focuses on driving team metrics, ensuring strict quality control, and maintaining high standards of industry compliance. ✅ Non-Negotiable Requirements Experience (Mandatory): Minimum 1 year of experience as a Team Leader/Supervisor in the Health Insurance sector (Claims, Policy Servicing, etc.). Domain Knowledge: Solid understanding of health insurance policies, claims processes, and relevant regulations. Education: Bachelor's degree or equivalent. Skills: Proven coaching ability, strong communication, and proficiency in MS Office/CRM tools. 💼 Key Responsibilities Performance: Achieve and exceed daily/monthly team targets (KPIs). Coaching: Conduct regular 1:1 coaching and performance reviews for team members. Quality & Compliance: Monitor operations to ensure strict adherence to Health Insurance compliance and company quality standards. Escalations: Handle and resolve complex policy, claim, or customer issues efficiently. Reporting: Prepare accurate performance reports for management review.

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Team Leader