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Teleperformance (TP)
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Team Leader - Operations

Team Leader - Operations

Teleperformance (TP)

2 - 5 years

2 - 6 Lacs

thane

Posted:4 hours ago| Platform:

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Skills Required

operations customer experience management team management customer service communication and interpersonal skills analytical skills customer support customer satisfaction compliance customer feedback coaching crm customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Manage and lead a team of customer support agents to achieve high levels of customer satisfaction.
Develop and implement process improvements to increase efficiency and productivity.
Provide coaching and training to team members to enhance their skills and performance.
Monitor and analyze customer feedback to identify areas for improvement.
Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
Ensure compliance with company policies and procedures.

Job Requirements

Proven experience as a Team Leader or similar role in a customer-facing environment.
Strong knowledge of customer service principles and practices.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and adapt to changing situations.
Strong problem-solving and analytical skills.
Experience with CRM software and technology is an asset.

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Team Leader - Operations