Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in kolkata
>
Teleperformance (TP)
>
Team Leader - Operations

Team Leader - Operations

Teleperformance (TP)

2 - 5 years

2 - 6 Lacs

kolkata

Posted:4 hours ago| Platform:

Apply

Skills Required

operations operations management customer experience management compliance customer feedback customer service leadership skills leadership crm customer support customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Manage and supervise a team of customer support representatives to ensure excellent customer service.
Develop and implement process improvements to increase efficiency and productivity.
Monitor and analyze customer feedback to identify areas for improvement.
Collaborate with other teams to resolve customer complaints and issues.
Train and coach team members to enhance their skills and performance.
Ensure compliance with company policies and procedures.

Job Requirements

Proven experience as a Team Leader or similar role in customer service or operations management.
Strong knowledge of customer service principles and practices.
Excellent communication and leadership skills.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Strong analytical and problem-solving skills.
Experience with CRM software and technology is an asset.

More Jobs at Teleperformance (TP)

Medical Coding Executive

Navi Mumbai, Thane

1 - 2 yrs

INR 2 - 2 Lacs

International Process Customer Support @Gurgaon

Gurgaon

Experience: Not specified

INR 3 - 4 Lacs

Customer Support Representative

Goregaon

Experience: Not specified

INR 1 - 2 Lacs

Workforce Management Analyst

Hyderabad

2 - 6 yrs

INR 0 - 0 Lacs

Director - Network Operations For HYD. (Immediate joiner pref.)

Hyderabad

10 - 20 yrs

INR 32 - 45 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

RecommendedJobs for You

mumbai, malad

Login to

Please Verify Your Phone or Email

Confirm Action

Team Leader - Operations