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Teleperformance (TP)
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Team Leader - Operations

Team Leader - Operations

Teleperformance (TP)

5 - 10 years

2 - 6 Lacs

noida

Posted:4 hours ago| Platform:

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Skills Required

operations bpo operations management customer experience management team management customer service leadership call center crm customer support customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Manage and oversee the implementation of short-term activities within the team.
Provide technical and non-technical customer support via phone, online chat, or text.
Act as a liaison between customers, production, and distribution departments related to specific customer orders.
Analyze and resolve customer issues in a call center environment.
Supervise less experienced professionals and provide professional expertise.
Ensure operational excellence and adherence to set principles.

Job Requirements

Comprehensive knowledge of CRM/IT Enabled Services/BPO industry practices and processes.
Strong leadership and team management skills with the ability to motivate and inspire teams.
Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Ability to analyze complex data and make informed decisions.
Experience in managing and overseeing the implementation of short-term activities.
Strong understanding of customer service principles and best practices.

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Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

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Team Leader - Operations