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Teleperformance (TP)
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Team Leader - Operations

Team Leader - Operations

Teleperformance (TP)

2 - 5 years

2 - 6 Lacs

mohali

Posted:3 hours ago| Platform:

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Skills Required

operations bpo customer experience management issue resolution customer service leadership skills leadership call center crm customer support customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Manage and oversee the implementation of short-term activities within the team.
Deliver professional responsibilities focusing on excellence and operational efficiency.
Supervise less experienced professionals, providing guidance and support.
Analyze and resolve complex customer issues via phone, online chat, or text.
Act as a liaison between customers, production, and distribution departments.
Provide technical and non-technical customer support in a walk-in service center.

Job Requirements

Comprehensive knowledge of CRM/IT Enabled Services/BPO operations.
Strong leadership skills with the ability to manage a team of Individual Contributor co-workers.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong analytical and decision-making skills.
Experience in call center-based customer support and issue resolution.

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Teleperformance (TP)

Business Process Outsourcing (BPO)

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Team Leader - Operations