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Teleperformance (TP)
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Team Leader - Operations

Team Leader - Operations

Teleperformance (TP)

2 - 7 years

2 - 6 Lacs

mumbai malad

Posted:4 hours ago| Platform:

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Skills Required

operations bpo customer experience management relationship management customer service leadership business growth it customer relationship management crm customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Manage and oversee the implementation of short-term activities within the team.
Deliver professional responsibilities focusing on excellence and operational efficiency.
Supervise less experienced professionals, providing guidance and support.
Analyze and resolve complex customer issues via phone, online chat, or text.
Collaborate with production and distribution departments to ensure seamless customer service.
Develop and implement process improvements to enhance day-to-day activities.

Job Requirements

Comprehensive knowledge of CRM/IT enabled services/BPO industry practices and principles.
Proven track record of delivering exceptional customer service and support.
Strong leadership and management skills, with the ability to motivate and guide teams.
Excellent communication and problem-solving skills, with the ability to work under pressure.
Ability to analyze data and make informed decisions to drive business growth.
Experience with customer relationship management software and tools.

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Teleperformance (TP)

Business Process Outsourcing (BPO)

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Team Leader - Operations