Team Leader - Operations

As a Team Leader - Operations, your role is crucial in leading and managing the service team to ensure the delivery of high-quality services to customers. Your responsibilities include coordinating service operations, managing resources, and ensuring customer satisfaction while meeting organizational goals. Key Responsibilities: - Lead, train, and motivate the service team to achieve performance targets. - Conduct regular performance evaluations and provide feedback to team members. - Schedule and assign tasks to team members to ensure efficient service delivery. Customer Service: - Ensure high levels of customer satisfaction by addressing customer concerns and resolving issues promptly. - Maintain strong relationships with clients and act as the primary point of contact for service-related matters. - Monitor customer feedback and implement improvements to service processes. Service Operations: - Oversee the day-to-day operations of the service department to ensure smooth and efficient service delivery. - Develop and implement service policies, procedures, and standards to improve operational efficiency. - Monitor service metrics and KPIs to track performance and identify areas for improvement. Resource Management: - Manage budgets, resources, and inventory to ensure cost-effective service delivery. - Coordinate with other departments to ensure alignment and collaboration. Quality Assurance: - Ensure that all services meet quality standards and comply with company policies and regulations. Reporting and Documentation: - Prepare and present regular reports on service performance, customer satisfaction, and team productivity. - Maintain accurate records of service activities, customer interactions, and team performance. Continuous Improvement: - Identify opportunities for process improvements and implement best practices to enhance service efficiency. - Stay updated on industry trends and advancements to ensure the service team remains competitive. - Foster a culture of continuous improvement and innovation within the service team. Qualifications: - Proven experience in a service management or similar role. - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Problem-solving and decision-making abilities. - Knowledge of service management software and tools. - Ability to work under pressure and meet deadlines. Key Skills: - Leadership and team management - Customer relationship management - Operational efficiency - Quality assurance and compliance - Data analysis and reporting - Problem-solving and decision-making Job Type: Full-time Benefits: - Health insurance - Provident Fund Experience: Total work: 1 year (Required) Work Location: In person,