Team Leader Operations-International

Teleperformance (TP)

3 - 8 years

6 - 10 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

hiring team management performance metrics team leading business operations operations management data analysis team handling customer service logistics business development machine learning strategic planning stakeholder management sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Team Leader Operations-International with 3 to 8 years of experience to join our team at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED, located in the BPO / Call Centre industry.

Roles and Responsibility

Manage and supervise a team of operations professionals to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
Analyze performance metrics and provide feedback to team members for growth and development.
Ensure compliance with company policies and procedures.
Identify and mitigate risks to ensure seamless operations.

Job Requirements

Proven experience as a Team Leader or similar role in an international setting.
Strong understanding of global business operations and management principles.
Excellent leadership and communication skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong analytical and problem-solving skills.
Experience working with international clients or customers is preferred.

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