Team Leader Operations-International

Teleperformance (TP)

4 - 8 years

6 - 10 Lacs

gurugram

Posted:22 hours ago| Platform:

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Skills Required

operations management team management customer service performance metrics team leading data analytics data analysis team handling logistics business development machine learning strategic planning stakeholder management sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Team Leader Operations to join our team in the BPO/Call Centre industry. The ideal candidate will have a strong background in operations management and excellent leadership skills.

Roles and Responsibility

Manage and supervise a team of professionals to achieve operational goals.
Develop and implement process improvements to increase efficiency and productivity.
Analyze performance metrics and provide feedback to team members.
Collaborate with other departments to ensure seamless operations.
Identify and mitigate risks to ensure compliance with company policies.
Train and develop new team members to enhance their skills and knowledge.

Job Requirements

Proven experience in operations management or a related field.
Excellent leadership and communication skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong analytical and problem-solving skills.
Experience in managing and motivating a team to achieve high performance.
Familiarity with industry-specific software and technologies.
A graduate degree is required for this position.

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