Team Leader- Operations- Domestic

Teleperformance (TP)

2 - 6 years

6 - 9 Lacs

mohali

Posted:21 hours ago| Platform:

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Skills Required

call center operations market quality team management domestic team leading operations management data analysis customer service team handling business development quality management performance metrics quality assurance sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Team Leader to join our Operations team in Domestic, with 2-6 years of experience. The ideal candidate will have a strong background in BPO/Call Centre operations and excellent leadership skills.

Roles and Responsibility

Manage and supervise a team of professionals to achieve operational goals.
Develop and implement process improvements to increase efficiency and productivity.
Analyze performance metrics and provide feedback to team members.
Collaborate with other departments to ensure seamless operations.
Identify and mitigate risks to ensure compliance with company policies.
Train and develop team members to enhance their skills and knowledge.

Job Requirements

Proven experience as a Team Leader or similar role in BPO/Call Centre operations.
Strong knowledge of domestic operations and market trends.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong analytical and decision-making skills with attention to detail.
Experience with team management tools and software is an added advantage.

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