Team Leader- Operations-Domestic

Teleperformance (TP)

3 - 8 years

4 - 8 Lacs

kolkata

Posted:23 hours ago| Platform:

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Skills Required

call center operations operations management team management team leading performance metrics data analysis customer service team handling logistics business development strategic planning process management stakeholder management sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking for a skilled Team Leader to join our Operations team in Domestic BPO/Call Centre industry. The ideal candidate will have 3 to 8 years of experience and be based in the company's location.

Roles and Responsibility

Manage and supervise a team of operations professionals to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
Analyze performance metrics and provide feedback to team members for improvement.
Ensure compliance with company policies and procedures.
Identify and mitigate risks to ensure seamless operations.

Job Requirements

Proven experience as a Team Leader or similar role in a BPO/Call Centre environment.
Strong knowledge of domestic BPO/Call Centre operations and processes.
Excellent leadership, communication, and problem-solving skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong analytical and decision-making skills.
Experience with team management tools and software is an added advantage.

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