Team Leader - Operations

Job Description

A Team Leader Operations role involves overseeing daily operations, ensuring smooth workflows, and managing team performance to achieve operational goals. This includes leading and developing team members, resolving issues, and identifying areas for improvement. They also play a key role in process optimization, quality assurance, and stakeholder engagement. Here's a more detailed breakdown: Key Responsibilities: Team Leadership and Management: Motivating and inspiring team members to achieve goals. Providing guidance, coaching, and mentorship to team members. Conducting performance reviews and addressing performance issues. .Addressing employee concerns and managing relationships. Tracking team performance and identifying areas for improvement. Operations Management: Monitoring daily operations and ensuring adherence to procedures. Managing escalations and resolving complex issues. Ensuring adherence to company policies and client requirements. Identifying and implementing process improvements. Quality Assurance and Customer Satisfaction: Ensuring adherence to quality standards and guidelines. Monitoring customer satisfaction and providing feedback to the team. Addressing customer escalations and resolving issues. Performance Management and Goal Achievement: Defining and communicating team goals and objectives. Monitoring and reporting on key performance indicators (KPIs). Working with team members to achieve set targets and objectives. Ensuring efficient production and adherence to standards. Training and Development: Conducting training sessions for new hires and existing team members. Providing opportunities for professional development and growth. Required Skills and Qualifications: Leadership and management skills. Strong communication and interpersonal skills. Problem-solving and analytical skills. Experience in managing teams and overseeing operations. Knowledge of relevant industry standards and regulations. Ability to coach and mentor team members. Tamil candidates only Yanil Job Types: Full-time, Permanent Pay: ₹13,426.41 - ₹40,912.89 per month Benefits: Food provided Work from home Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person Speak with the employer +91 9080575641