Team Leader

As the Team Leader for US & Canada Client Relations in the Diamond Jewelry Industry, you will be responsible for leading and managing a team of Relationship Managers dedicated to fostering client relationships in the US and Canada. Your primary focus will be on ensuring the smooth management of high-net-worth clients, overseeing order processes, driving sales, and maintaining exceptional customer satisfaction levels. Your role will involve providing strategic direction to your team, ensuring effective client communication, and implementing growth strategies through proactive engagement and upselling techniques. Your key responsibilities will include: 1. Team Leadership & Development: - Lead, mentor, and manage a team of Relationship Managers handling US and Canada clients. - Establish clear performance goals and KPIs, and regularly review and optimize team performance. - Conduct training sessions to enhance the team's skills in client interactions, sales, and customer service. 2. Client Relationship Management: - Oversee client interactions, ensuring professional engagement with high-net-worth clients. - Build long-term relationships by offering personalized services to meet clients" jewelry needs. - Address complex client issues promptly while maintaining high satisfaction levels. 3. Order Management & Coordination: - Supervise internal coordination for product design, approval processes, and timely delivery. - Ensure order accuracy by collaborating with internal teams and monitoring task efficiency. 4. Sales & Business Development: - Collaborate on sales strategies to expand the client base and increase business volume. - Lead upselling initiatives and provide market insights and competitor analysis. - Monitor sales goals alignment with business objectives and oversee lead generation efforts. 5. Reporting & Analytics: - Generate reports on client interactions, sales, and KPIs for senior management. - Use CRM tools for accurate tracking of customer interactions and analyze key metrics. - Provide recommendations based on team performance analysis and market conditions. 6. Quality Control & Customer Satisfaction: - Ensure client-facing materials meet quality standards. - Analyze customer feedback to enhance product offerings and service quality. - Develop strategies to improve client engagement and overall service experience. Required Skills and Qualifications: - 2-5 years of leadership experience in luxury goods, jewelry, e-commerce, banking, fashion, or BPO industries. - Proven track record in sales management, business development, and team leadership. - Proficiency in Salesforce or other CRM systems. - Strong problem-solving skills and exceptional communication abilities. - Ability to analyze sales data for informed business decisions. Experience: - 2 years in a leadership role (Preferred) Language: - English (Required) Shift availability: - Night Shift (Preferred) Work Location: - In person If you are interested in this opportunity, please contact the employer at +91 9727380695.,