Job Title: Administrative Coordinator Location: Work From Home Job Type: Full-Time Work Hours: 8:00 PM to 5:00 AM Job Summary: We are seeking a dedicated and detail-oriented Administrative Coordinator to join our team for the night shift. The ideal candidate will be responsible for customer billing, order processing, logistics management, and various administrative tasks. Strong communication skills and proficiency in English are essential for this role. Key Responsibilities: Manage and carry out customer billing and invoicing activities. Process customer orders using company software and coordinate with relevant teams. Follow up on orders and ensure timely coordination with clients and internal departments. Manage and coordinate for logistics to ensure smooth operations and ensure timely delivery of the order. Handling customer complaints and resolving their issues in a timely and professional manner during the order processing stage. Coordinating with the outside sales team and other team members to achieve company sales targets. Maintain and update the company’s digital library. Processing and reporting on office expenses and data management for the assigned task. Manage and order office supplies. Ensuring that the office is well-maintained, organized, and secure. Prepare presentations, spreadsheets and reports. Perform other administrative tasks as needed to support office functions. Qualifications: Experience: 2 years of experience in administrative roles. Skills: Excellent communication skills, strong organizational ability, and proficiency in office software, Solid time-management abilities with the ability to prioritize tasks, Hands-on experience with MS Office Suite (particularly MS Word and MS Excel), Qualification: A bachelor’s degree in business, marketing, or a related field is preferred. Language: Proficiency in English is required. Attributes: Attention to detail, ability to work independently, and problem-solving skills.

Job Title: Sales Coordinator Location: Surat Location Job Type: Full-Time Work Hours: 8:30 PM to 5:30 AM We are looking for dynamic and motivated Sales Coordinators, (Female) proficient in English language to join our team. The role involves supporting sales operations and ensuring smooth communication with clients to foster long-term relationships and contribute to business growth. The position offers an exciting opportunity to engage with customers, manage orders, and contribute to sales development initiatives. Key Responsibilities: Coordinate internally and externally for the design creation of the product & upload designs as per process. Manage and maintain strong, positive relationships with existing customers including design and quotation sharing. Ensure high levels of customer satisfaction through consistent follow-up and proactive communication. Engage with customers to generate new business through upselling and cross-selling initiatives. Support the business development team to achieve sales targets. Assist in processing customer orders, ensuring accuracy and timely delivery. Manage order-related queries and provide support through every stage of the order cycle. Handle customer inquiries, sharing product details, and delivery details etc., ensuring quick and effective solutions. Create and maintain regular sales reports, providing updates on customer interactions, orders, and other sales-related activities. Gather and analyze customer feedback to improve service quality and product offerings, ensuring high levels of customer satisfaction. Utilize Salesforce and other CRM tools to manage leads, track customer interactions, and ensure smooth follow-ups for potential sales opportunities. Qualifications: Experience: 2 years of experience in sales or customer service roles. Skills: Strong communication skills, proficiency in English, Proficiency in MS Office and CRM software, understanding of the sales process and dynamics, Ability to work comfortably in a fast-paced environment Qualification: A bachelor’s degree in business, marketing, or a related field is preferred. Attributes: Self-motivated, goal-oriented, and capable of working independently

Job Title: Relationship Manager Location: Surat, Gujarat Employment Type: Full-time Working Hours: 07:30 PM to 4:30 AM (Night Shift) Position Summary: We are looking for proficient in English speaking dynamic and motivated Sales Relationship Manager (No field Work) to join our team. The role involves supporting sales operations and ensuring smooth communication with US and Canada Based international clients to foster long-term relationships and contribute to business growth. The position offers an exciting opportunity to engage with customers, manage orders, and contribute to sales development initiatives and focused target achievement approach. Key Responsibilities: Coordinate internally and externally for the design creation of the product & upload designs as per process. Manage and maintain strong, positive relationships with existing customers including design and quotation sharing. Ensure high levels of customer satisfaction through consistent follow-up and proactive communication. Engage with customers to generate new business through upselling and cross-selling initiatives. Support the business development team to achieve sales targets. Assist in processing customer orders, ensuring accuracy and timely delivery. Manage order-related queries and provide support through every stage of the order cycle. Handle customer inquiries, sharing product details, and delivery details etc, ensuring quick and effective solutions. Create and maintain regular sales reports, providing updates on customer interactions, orders, and other sales-related activities. Gather and analyse customer feedback to improve service quality and product offerings, ensuring high levels of customer satisfaction. Utilize Salesforce and other CRM tools to manage leads, track customer interactions, and ensure smooth follow-ups for potential sales opportunities. individual Target Achievement market research and competitor analysis. sending design mock-ups, cad files and progress report and updates. Understanding the client requirement and purchase preference. Qualifications: Experience: 2 years of experience in sales or customer service roles. Skills: Strong communication skills, proficiency in English, Proficiency in MS Office and CRM software, understanding of the sales process and dynamics, Ability to work comfortably in a fast-paced environment Qualification: A bachelor’s degree in business, marketing, or a related field is preferred. Attributes: Self-motivated, goal-oriented, and capable of working independently Job Type: Full-time Pay: ₹30,000.00 - ₹70,000.00 per month Language: English (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person Speak with the employer +91 9727380695

Job Title: Team Leader – US & Canada Client Relations (Diamond Jewelry Industry) Department: Sales & Client Relationship Management Location: Surat, Gujarat Employment Type: Full-time Working Hours: 10:00 PM to 7:00 AM (Night Shift) Position Summary: As the Team Leader – US & Canada Client Relations, you will lead and manage a team of Relationship Managers responsible for supporting and nurturing client relationships in the US and Canada. Your role involves ensuring the seamless handling of high-net-worth clients, overseeing order management, driving sales, and maintaining top-tier customer satisfaction. You will be responsible for providing strategic direction to your team, ensuring that client communication is smooth and timely, and driving business growth through proactive engagement and upselling strategies. Key Responsibilities: 1. Team Leadership & Development: Lead, mentor, and manage a team of Relationship Managers focused on handling clients in the US and Canada. Set clear performance goals and KPIs for the team and regularly review and optimize team performance. Conduct training and coaching sessions to ensure the team is equipped with the skills to handle client interactions, sales, and customer service excellence. 2. Client Relationship Management (US & Canada-Based Clients): Oversee the client management process, ensuring timely, professional, and value-driven interactions with high-net-worth clients. Manage the development of long-term relationships with clients, offering personalized services to meet their jewelry needs. Handle complex client issues, including order disputes or customization requests, ensuring fast resolution while maintaining high client satisfaction. 3. Order Management & Coordination: Supervise internal coordination for product design creation, including the approval process for mock-ups, CAD files, and other customer-specific requirements. Ensure order accuracy and timely delivery by collaborating with internal teams (design, production, logistics). Monitor team performance on order management tasks, ensuring that all requests are handled efficiently. 4. Sales & Business Development: Collaborate with the business development team to create and implement sales strategies for expanding the client base and increasing business volume in the international market. Lead upselling and cross-selling initiatives, encouraging clients to purchase additional items or services based on their preferences. Provide regular market insights, competitor analysis, and business development recommendations to senior management. Ensure that sales strategies and goals are aligned with business objectives and continuously monitor progress. Oversee lead generation efforts, ensuring that all potential leads are properly followed up by the Relationship Managers. 5. Reporting & Analytics: Create monthly/quarterly reports on client interactions, order statuses, sales, and KPIs for senior management. Provide actionable insights and recommendations based on the analysis of team performance, market conditions, and client feedback. Use Salesforce and other CRM tools to ensure accurate tracking of customer interactions, sales opportunities, and order progress. Monitor and analyze key metrics like sales conversion rates, customer retention, and order fulfillment time to suggest improvements. 6. Quality Control & Customer Satisfaction: Ensure that all client-facing materials Designs, Quotes, Communications, TAT, Documents meet the company’s quality standards. Gather and analyze customer feedback and recommend improvements in product offerings and service quality. Develop strategies to improve client engagement, retention, and overall service experience. Required Skills and Qualifications: 2-5 years of experience in a leadership or managerial role, ideally within luxury goods, jewelry, e-commerce, Banking, Fashion, BPO and similar industries. Proven track record in sales management, business development, and team leadership. Proficiency in Salesforce or other CRM systems. Strong problem-solving skills, with the ability to navigate complex client issues and deliver quick resolutions. Exceptional communication in English Language and client relationship management abilities. Ability to manage and analyze sales data to make informed business decisions. Job Types: Full-time, Permanent Pay: ₹720,000.00 - ₹1,200,000.00 per year Experience: Leadership: 2 years (Preferred) Language: English (Required) Shift availability: Night Shift (Preferred) Work Location: In person Speak with the employer +91 9727380695

Location: SURAT, GUJARAT Job Type: Full-Time Work Hours: 7:30 PM to 4:30 AM (Night Shift) Job Summary: We are seeking a dedicated and detail-oriented Administrative Coordinator to join our team for the night shift. The ideal candidate will be responsible for customer billing, order processing, logistics management, and various administrative tasks. Strong communication skills and proficiency in English are essential for this role. Key Responsibilities : Manage and carry out customer billing and invoicing activities. Process customer orders using company software and coordinate with relevant teams. Follow up on orders and ensure timely coordination with internal departments. Manage and coordinate for logistics to ensure smooth operations and ensure timely delivery of the order. Handling customer complaints and resolving their issues in a timely and professional manner during the order processing stage Maintain and update the company’s digital library. Processing and reporting on office expenses and data management for the assigned task Manage and order office supplies Ensuring that the office is well-maintained, organized, and secure. Prepare presentations, spreadsheets and reports Perform other administrative tasks as needed to support office functions. Qualifications: Experience: 2-4 years of experience in administrative roles. Skills: Excellent communication skills, strong organizational ability, and proficiency in office software, Solid time-management abilities with the ability to prioritize tasks, Hands-on experience with MS Office Suite (particularly MS Word and MS Excel) Qualification: A bachelor’s degree in business, marketing, HR or a related field is preferred. Language: Proficiency in English, Hindi is required. Attributes: Attention to detail, ability to work independently, and problem-solving skills. Job Type: Full-time Pay: ₹25,000.00 - ₹50,000.00 per month Language: English (Required) Location: Surat, Gujarat (Preferred) Shift availability: Night Shift (Required) Work Location: In person