Team Leader – Inbound Call Centre (Mumbai Only)_Monthly CTC 50k

We’re Hiring: Team Leader – Inbound Call Centre (Mumbai Only)

Location: Andheri, Mumbai

Company: KANKEI Relationship Marketing Services Pvt Ltd

Type: Full-Time (Work From Office)

Salary- Monthly CTC 50k

Required

Are you a people-focused leader with a passion for delivering exceptional customer service? Do you have experience in managing inbound calls and supporting consumer queries ?

Team Leader

⸻

Your Role

• Lead a team of agents handling inbound calls related to product information, order tracking, and customer complaints.
• Ensure high levels of customer satisfaction through effective call management and first-contact resolution.
• Monitor team performance, provide coaching, and conduct regular quality checks.
• Train agents on product details, safety disclaimers, and customer communication best practices.
• Handle escalated customer calls and ensure timely resolution.
• Generate performance reports and identify trends to improve service delivery.

What You Bring

• 5 years’ experience in a call center, with at least 1 year in a leadership role.
• Experience in the food or FMCG sector is a strong advantage.
• Excellent communication, coaching, and problem-solving skills.
• Familiarity with CRM and call management tools (e.g.,

  Salesforce, Freshdesk, Zendesk, Genesys

  ).
• A proactive, team-first mindset with the ability to manage real-time call pressures.

⸻

Why Join Us?

• Be part of a growing consumer-focused brand
• Drive a team that supports thousands of customers daily
• Work in a dynamic, collaborative environment that values your leadership

⸻

📩 Interested? Apply now or tag someone who’d be a great fit!

Or send your resume's to aishwarya.d@kankei.com

#Hiring #TeamLeader #CallCentreJobs #CustomerSupport #InboundCalls #FoodIndustry #FMCG #CustomerExperience #TeamManagement #Careers