✅ We’re Hiring: Team Leader – Inbound Call Centre (Mumbai Only) 📍 Location: Andheri, Mumbai 🏢 Company: KANKEI Relationship Marketing Services Pvt Ltd 🕒 Type: Full-Time (Work From Office) Are you a people-focused leader with a passion for delivering exceptional customer service? Do you have experience in managing inbound calls and supporting consumer queries ? We’re looking for a Team Leader to manage a team of inbound call center agents who handle customer queries, order issues, and product-related concerns . ⸻ 🔹 Your Role : Lead a team of agents handling inbound calls related to product information, order tracking, and customer complaints. Ensure high levels of customer satisfaction through effective call management and first-contact resolution. Monitor team performance, provide coaching, and conduct regular quality checks. Train agents on product details, safety disclaimers, and customer communication best practices. Handle escalated customer calls and ensure timely resolution. Generate performance reports and identify trends to improve service delivery. 🔸 What You Bring : 5 years’ experience in a call center, with at least 1 year in a leadership role. Experience in the food or FMCG sector is a strong advantage. Excellent communication, coaching, and problem-solving skills. Familiarity with CRM and call management tools (e.g., Salesforce, Freshdesk, Zendesk, Genesys ). A proactive, team-first mindset with the ability to manage real-time call pressures. ⸻ 🎯 Why Join Us? Be part of a growing consumer-focused brand Drive a team that supports thousands of customers daily Work in a dynamic, collaborative environment that values your leadership ⸻ 📩 Interested? Apply now or tag someone who’d be a great fit! Or send your resume's to aishwarya.d@kankei.com #Hiring #TeamLeader #CallCentreJobs #CustomerSupport #InboundCalls #FoodIndustry #FMCG #CustomerExperience #TeamManagement #Careers
✅ We’re Hiring: Team Leader – Inbound Call Centre (Mumbai Only) 📍 Location: Andheri, Mumbai 🏢 Company: KANKEI Relationship Marketing Services Pvt Ltd 🕒 Type: Full-Time (Work From Office) 💰 Salary- Monthly CTC 50k Required - Past experience from Pharma , Skin Care , Cosmetics & Beauty products or Food Industry Are you a people-focused leader with a passion for delivering exceptional customer service? Do you have experience in managing inbound calls and supporting consumer queries ? We’re looking for a Team Leader to manage a team of inbound call center agents who handle customer queries, order issues, and product-related concerns . ⸻ 🔹 Your Role : Lead a team of agents handling inbound calls related to product information, order tracking, and customer complaints. Ensure high levels of customer satisfaction through effective call management and first-contact resolution. Monitor team performance, provide coaching, and conduct regular quality checks. Train agents on product details, safety disclaimers, and customer communication best practices. Handle escalated customer calls and ensure timely resolution. Generate performance reports and identify trends to improve service delivery. 🔸 What You Bring : 5 years’ experience in a call center, with at least 1 year in a leadership role. Experience in the food or FMCG sector is a strong advantage. Excellent communication, coaching, and problem-solving skills. Familiarity with CRM and call management tools (e.g., Salesforce, Freshdesk, Zendesk, Genesys ). A proactive, team-first mindset with the ability to manage real-time call pressures. ⸻ 🎯 Why Join Us? Be part of a growing consumer-focused brand Drive a team that supports thousands of customers daily Work in a dynamic, collaborative environment that values your leadership ⸻ 📩 Interested? Apply now or tag someone who’d be a great fit! Or send your resume's to aishwarya.d@kankei.com #Hiring #TeamLeader #CallCentreJobs #CustomerSupport #InboundCalls #FoodIndustry #FMCG #CustomerExperience #TeamManagement #Careers
As a Team Leader at KANKEI Relationship Marketing Services Pvt Ltd, your role will involve leading a team of inbound call center agents in Mumbai. You will be responsible for managing customer queries, order issues, and product-related concerns. Your key responsibilities will include: - Leading a team of agents handling inbound calls related to product information, order tracking, and customer complaints. - Ensuring high levels of customer satisfaction through effective call management and first-contact resolution. - Monitoring team performance, providing coaching, and conducting regular quality checks. - Training agents on product details, safety disclaimers, and customer communication best practices. - Handling escalated customer calls and ensuring timely resolution. - Generating performance reports and identifying trends to improve service delivery. To qualify for this role, you should have: - 5 years of experience in a call center, with at least 1 year in a leadership role. - Experience in the food or FMCG sector is a strong advantage. - Excellent communication, coaching, and problem-solving skills. - Familiarity with CRM and call management tools (e.g., Salesforce, Freshdesk, Zendesk, Genesys). - A proactive, team-first mindset with the ability to manage real-time call pressures. Joining KANKEI Relationship Marketing Services Pvt Ltd will allow you to be part of a growing consumer-focused brand. You will have the opportunity to drive a team that supports thousands of customers daily and work in a dynamic, collaborative environment that values your leadership. If you are interested in this exciting opportunity, apply now or share this job posting with someone who would be a great fit. You can also send your resume to aishwarya.d@kankei.com.,
Key Responsibilities Facility Management: Ensure all office facilities are functional, including air-conditioning, lighting, electricals, and other infrastructure. Vendor Management: Coordinate and manage service providers for air-conditioning, housekeeping, security, and other office maintenance needs. Office Infrastructure: Oversee upkeep, repairs, and improvements of office assets, workstations, and equipment. Employee Insurance: Handle timely renewal and administration of employee insurance policies. Safety Security: Ensure office safety standards, fire safety equipment, and security systems are in place and regularly audited. General Administration: Manage office supplies, pantry items, and support day-to-day operational requirements. Compliance Documentation: Maintain records of vendor agreements, service contracts, insurance documents, and compliance checks. Requirements Graduate in any discipline. 2-5 years of experience in office administration, facilities management, or a similar role. Strong vendor management and negotiation skills. Good communication and organizational abilities. Basic knowledge of office safety and compliance standards. Proficiency in MS Office (Excel, Word, Outlook). What We Offer Opportunity to work in a growing customer engagement services company. Exposure to multi-vendor management and end-to-end facilities oversight. Supportive work environment with opportunities to learn and grow. This job is provided by Shine.com
Job Description We are looking for a passionate and customer-focused Test Drive Specialist to join our team. The ideal candidate will be responsible for visiting potential customers, demonstrating motorcycles, and ensuring a smooth and informative test ride experience. You will represent the brand, explain bike features and specifications, and help customers make confident purchasing decisions through your knowledge and engagement. Job Loaction- Pune (Kharadi) Key Responsibilities Visit customers locations to conduct scheduled bike test rides Demonstrate and explain key features, performance, and specifications of the motorcycle Ensure all safety protocols are followed during test rides Maintain the bikes condition and readiness for daily test drives Address customer queries with professionalism and product expertise Gather customer feedback and share insights with the sales team Support sales closure by creating a positive brand experience Required Skills Good communication and interpersonal skills Strong knowledge and passion for motorcycles Ability to explain technical details in simple terms Customer service orientation Basic understanding of sales and field operations Valid two-wheeler driving licence (mandatory) Preferred Qualifications Minimum 1-3 years of experience in automobile field sales , test ride coordination , or customer demonstration roles Familiarity with motorcycle brands and models Physically fit and comfortable with frequent travel This job is provided by Shine.com