Team Leader – Inbound Call Centre (Mumbai Only)

Job Description

✅ We’re Hiring: Team Leader – Inbound Call Centre (Mumbai Only) 📍 Location: Andheri, Mumbai 🏢 Company: KANKEI Relationship Marketing Services Pvt Ltd 🕒 Type: Full-Time (Work From Office) Are you a people-focused leader with a passion for delivering exceptional customer service? Do you have experience in managing inbound calls and supporting consumer queries ? We’re looking for a Team Leader to manage a team of inbound call center agents who handle customer queries, order issues, and product-related concerns . ⸻ 🔹 Your Role : Lead a team of agents handling inbound calls related to product information, order tracking, and customer complaints. Ensure high levels of customer satisfaction through effective call management and first-contact resolution. Monitor team performance, provide coaching, and conduct regular quality checks. Train agents on product details, safety disclaimers, and customer communication best practices. Handle escalated customer calls and ensure timely resolution. Generate performance reports and identify trends to improve service delivery. 🔸 What You Bring : 5 years’ experience in a call center, with at least 1 year in a leadership role. Experience in the food or FMCG sector is a strong advantage. Excellent communication, coaching, and problem-solving skills. Familiarity with CRM and call management tools (e.g., Salesforce, Freshdesk, Zendesk, Genesys ). A proactive, team-first mindset with the ability to manage real-time call pressures. ⸻ 🎯 Why Join Us? Be part of a growing consumer-focused brand Drive a team that supports thousands of customers daily Work in a dynamic, collaborative environment that values your leadership ⸻ 📩 Interested? Apply now or tag someone who’d be a great fit! Or send your resume's to aishwarya.d@kankei.com #Hiring #TeamLeader #CallCentreJobs #CustomerSupport #InboundCalls #FoodIndustry #FMCG #CustomerExperience #TeamManagement #Careers