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Gratitude India Manpower Consultants Pvt. Ltd.
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Team Leader - Customer Relationship Management ( Retail )

Team Leader - Customer Relationship Management ( Retail )

Gratitude India Manpower Consultants Pvt. Ltd.

4 - 8 years

|

2 - 6 Lacs

Posted:1 hour ago| Platform:

Apply

Skills Required

it services customer relationship crm software relationship management crm cold calling customer complaints pivot table business development vlookup b2c sales sales inside sales client relationship management team leading lead generation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Manage and lead a team of customer relationship management professionals to achieve business objectives.
Develop and implement effective strategies to enhance customer relationships and satisfaction.
Collaborate with cross-functional teams to identify and resolve customer complaints and issues.
Analyze customer feedback and provide insights to improve business processes.
Ensure compliance with company policies and procedures.
Foster a positive and productive work environment that promotes teamwork and growth.

Job Requirements

Proven experience in customer relationship management or a related field.
Strong knowledge of IT Service & Consulting industry trends and best practices.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a fast-paced environment and meet deadlines.
Strong analytical and decision-making skills.
Experience in managing and leading a team of professionals.
Familiarity with CRM software and systems is an added advantage.

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Gratitude India Manpower Consultants Pvt. Ltd.

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