Team leader and callers Noida

1 - 5 years

2 - 5 Lacs

Posted:3 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a dynamic Team Leader for our calling team in Noida, India for a leading Finance company not an insurance or a loan selling company The ideal candidate will have 1-5 years of experience in a similar role and will be responsible for leading a team of callers, driving performance, and ensuring high levels of customer satisfaction.Day shift

Responsibilities

  • Lead and manage a team of callers to achieve sales targets and KPIs.
  • Conduct training and onboarding for new team members.
  • Monitor team performance and provide regular feedback to improve productivity.
  • Develop and implement effective calling strategies to enhance customer engagement.
  • Collaborate with other departments to ensure a seamless customer experience.
  • Prepare reports on team performance and suggest improvements to management.

Skills and Qualifications

  • 1-5 years of experience in a calling or telemarketing role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in using CRM software and MS Office applications.
  • Ability to analyze data and make informed decisions based on performance metrics.
  • Problem-solving skills and the ability to handle customer objections effectively.

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