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CAREERASCENT
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Customer Service Executive

Customer Service Executive

1 - 3 years

|

2 Lacs

bengaluru karnataka india

Posted:9 hours ago| Platform: Foundit logo

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Skills Required

crm software data analysis technical support conflict resolution product knowledge time management multitasking skills communication skills customer engagement feedback management

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a dedicated Customer Service Executive to join our team in India. The ideal candidate will have 1-3 years of experience in customer service and will be responsible for assisting customers, resolving issues, and ensuring a high level of customer satisfaction.

Responsibilities

Respond to customer inquiries and provide assistance via phone, email, and chat.
Resolve customer complaints and issues in a timely and effective manner.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to improve service delivery and customer satisfaction.
Provide feedback on customer trends and areas for improvement.
Assist in developing customer service policies and procedures.

Skills and Qualifications

1-3 years of experience in a customer service role or similar position.
Strong verbal and written communication skills in English and local languages.
Proficient in using customer service software and CRM systems.
Ability to handle difficult situations and resolve conflicts effectively.
Excellent problem-solving skills and attention to detail.
Strong organizational and multitasking skills.
Ability to work in a fast-paced environment and meet deadlines.

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