Customer Service Executive

The Logistics Customer Service Coordinator is pivotal in managing the coordination of freight forwarding operations and ensuring high-quality customer service. This role involves facilitating the seamless movement of goods, addressing customer inquiries, and working closely with internal and external partners to optimize logistics solutions.

Key Responsibilities:

Freight Coordination:

• Coordinate and monitor the transportation of goods from origin to destination.
• Arrange freight services (air, sea, and land) and negotiate rates with carriers and agents.
• Ensure compliance with international shipping regulations and customs requirements.
• Prepare and manage shipping documentation (BL, AWB, invoices, packing lists, etc.).

Customer Service:

• Act as the primary point of contact for customers regarding shipment status and inquiries.
• Provide timely updates and resolve issues related to delays, damages, or discrepancies.
• Maintain strong customer relationships and ensure customer satisfaction.

Coordination & Communication:

• Liaise with overseas agents, shipping lines, airlines, transporters, and customs brokers.
• Coordinate with internal teams to ensure smooth operational flow.

Reporting & Administration:

• Maintain accurate shipment records and reports.
• Support billing and invoicing processes as required.

Qualifications & Skills:

• Experience in logistics or freight forwarding preferred.
• Strong communication and coordination skills.
• Knowledge of freight operations (air, sea, and land).
• Ability to multitask and manage time effectively.

Personal Attributes:

• Customer-focused mindset.
• Attention to detail and accuracy.
• Ability to handle high-pressure situations and tight deadlines.
• Adaptability and proactive approach to challenges.

Job Type: Full-time

Looking for Female candidates

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person