Team Lead

Teleperformance (TP)

2 - 7 years

4 - 8 Lacs

hyderabad

Posted:Just now| Platform:

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Skills Required

compliance customer experience management customer satisfaction customer feedback customer service leadership skills leadership customer service tools crm customer support customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Manage and supervise a team of customer support representatives to achieve high levels of customer satisfaction.
Develop and implement effective training programs to enhance team performance and productivity.
Monitor and analyze customer feedback to identify areas for improvement and implement changes.
Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
Coach and mentor team members to help them develop their skills and career goals.
Ensure compliance with company policies and procedures, as well as relevant laws and regulations.

Job Requirements

Proven experience in customer service, with a minimum of 2 years in a similar role.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a fast-paced environment and adapt to changing situations.
Strong analytical and decision-making skills, with attention to detail.
Experience with CRM software and other customer service tools.
Ability to motivate and inspire team members to achieve their goals.

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