Team Lead - Tele Sales

Company Overview

Career Craft Consultants India Pvt Ltd, headquartered in Gujarat, is a prominent company in the education sector. With a dynamic team of 51-200 employees, the company focuses on providing innovative recruitment solutions to its diverse clientele. Visit us at careercraftconsultants.co.in to learn more about our dedication to shaping successful careers.

Job Overview

We are seeking a Junior Team Lead for our Tele Sales division located in Vadodara. This full-time position requires a minimum of 1 year up to a maximum of 3 years of relevant work experience. This role is pivotal in driving our sales targets and managing a team of dedicated tele-sales professionals.

Qualifications and Skills

• Strong leadership and team management skills to effectively lead a team of tele-sales professionals and drive performance.
• Proven experience in sales, with the ability to meet and exceed targets consistently.
• Excellent communication skills to articulate sales pitches and convey updates efficiently to the team.
• Working experience as a tele-sales professional, with a deep understanding of the sales process and customer engagement.
• Ability to set targets, monitor team performance, and guide team members towards achieving sales goals.
• Proficient in performance auditing and tracking to ensure continuous improvement and adherence to KPIs.
• Strong problem-solving skills to identify issues early and implement effective solutions swiftly.
• Capability to motivate and inspire the team to enhance productivity and achieve collective success.

Roles and Responsibilities

• Lead, motivate, and manage a team of tele-sales representatives to achieve sales targets and performance metrics.
• Conduct performance evaluations, provide constructive feedback, and implement improvement plans for team members.
• Develop and implement sales strategies to drive improvements and achieve increased sales and customer acquisition.
• Monitor team call activities, track progress toward goals, and report on team performance and sales metrics.
• Ensure compliance with company policies, procedures, and ethical standards within the team.
• Conduct regular meetings to share updates, address concerns, and foster an inclusive team environment.
• Collaborate with other departments to align sales strategies with overall business goals.
• Stay updated with market trends and competitors to better tailor sales pitches and outreach strategies.