Team Lead

Tech Mahindra

8 - 14 years

11 - 12 Lacs

pune

Posted:-1 days ago| Platform:

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Skills Required

kubernetes adapters ars asset management openshift remedy problem management analysis change management bmc remedy service level agreement srm open source itsm incident management imac writing bmc atrium orchestrator itil communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Below is the JD: BMC Developer and Administrator Hands on implementation experience on the following BMC productsBMC Helix ITSM, Atrium CMDB , ITSM, ARS 7

x, SRM and ITSM suite Web Services
Expertise in implementing BMC Remedy Change Management, Incident Management, Problem Management and other ITIL processesExpertise in deploying / Migrating BMC Helix ITSM / Asset Management and proficiency in IMAC ProcessKnowledge of BMC Remedy Service Level Agreements
ITIL V4 Foundation a mustGood knowledge of Remedy adapters & experience in integration of Remedy with other applications like HP OV, Tivoli, Netcool, SAP, Billing apps, CRM, provisioning s/w etc using Web services and/or AIEExperience in design and implementation of BMC ITSM solutions for complex setupShould have good understanding of BMC ITSM architecture and its components
Good understanding on Common Data Model of BMC Atrium CMDBGood communication (written & oral) & presentation skills, business analysis skills, self initiated, quick learner
Implementation and administration of Opensource / Openshift Kubernetes is desired

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