4 Atrium Orchestrator Jobs

Overview Remedy Developer Sustaining & Maintenance Focus (On-Premise, Remedy 7 and Above) Overview We are seeking an experienced Remedy Developer with strong familiarity in on-premise BMC Remedy environments, version 7 and above, to join our team. This role primarily focuses on sustaining and maintaining existing Remedy ITSM systems deployed on-premise, ensuring system stability, troubleshooting issues, and delivering minor enhancements. The ideal candidate thrives in a maintenance-driven environment and has proven skills in supporting complex on-prem Remedy landscapes. Responsibilities Key Responsibilities Provide ongoing administration, monitoring, and maintenance of on-premise BMC Remedy systems (version 7 and above), including servers, mid-tier, core application, and database components. Troubleshoot and resolve Remedy application and infrastructure issues, delivering Level 3 support to end-users and internal stakeholders. Manage Remedy system health, including multi-application server configurations, performance tuning, and patching/upgrades in on-prem environments. Implement minor enhancements, bug fixes, and workflow optimizations to improve existing on-prem Remedy applications. Collaborate closely with infrastructure, database, and security teams to ensure Remedy on-prem environments are secure, stable, and compliant with IT policies. Track, document, and communicate system changes, incidents, and resolutions to project leads and management. Adhere strictly to IT security, data governance, and system administration best practices for on-prem deployments. Participate in periodic on-call rotations to support Remedy systems outside regular business hours. Maintain up-to-date technical documentation, runbooks, and user guides reflecting the on-prem Remedy environment. Stay informed on Remedy best practices, ITIL standards, and vendor updates relevant to on-prem sustaining operations. Required Qualifications Minimum 5 years of experience supporting and developing in on-prem BMC Remedy environments, with strong familiarity of Remedy version 7 and above. Experience configuring and customizing Remedy ITSM Suite (version 7, 8.x, or 9.x) in on-prem deployments. Proven troubleshooting skills resolving Remedy system and application issues in on-premise settings. Deep knowledge of Remedy AR System architecture, Developer Studio, and Atrium CMDB in on-prem environments. Proficiency in SQL, JavaScript, XML, and Remedy workflow/configuration. Solid understanding of ITIL processes, especially incident, problem, and change management. Experience with Remedy system administration tasks including multi-tier architecture support, server configurations, and patch management. Strong communication skills and ability to document technical processes and solutions. Bachelors degree in Computer Science, Information Technology, or equivalent work experience. Preferred Qualifications Experience with Remedy Helix SaaS/Cloud is a plus, but primary focus remains on on-premise Remedy. Familiarity with VMware ESXi, Windows Server platforms, and database management in on-prem Remedy environments. Experience automating sustaining tasks through scripting. Comfortable working within ITIL-driven, operational support teams. Exposure to ITSM reporting and monitoring tools for on-prem Remedy. Additional Information This role is predominantly sustaining and maintenance-focused, supporting critical on-premise Remedy ITSM systems. Occasional minor enhancements and optimizations will be part of the work scope. Candidates must be comfortable working in a support-driven environment with on-call responsibilities to ensure Remedy system availability and performance.

BMC Atrium Workflow Automation Engineer responsible for designing, implementing, and maintaining BMC Atrium workflow automation solutions.The candidate should have a strong understanding of BMC Atrium CMDB, Atrium Orchestrator, and other related BMC.

Job Description 5-8 Years experience in implementing IT Operations Management, Discovery, Monitoring, and AIOps solutions Experience of implementing BMC Helix ITOM / ITSM for at least 1 customer Design, Engineering and development experience on AIOPS and analytics solutions Understanding of data integration, data modelling and big data tools Strong understanding on Machine Learning algorithms?for?various AIOPS use cases such as classification, clustering, and anomaly detections. Development experience on?ML/NLP algorithms?for?IT Operations use cases. Strong prior experience on development and or/implementation of ITOM, ITSM and APM tools like OpenText OpsBridge, IBM Netcool, Sciencelogic, ServiceNow, BMC Remedy, OTRS, CA APM, Appdynamics, Dynatrace, ServiceNow Orchestrator, BMC Atrium Orchestrator, OpenText Operations Orchestrator Strong experience and background of IT Operations Management processes, IT Service Management Strong understanding of Cloud & infrastructure technologies such as virtualization, hyper converged infrastructure, as-a-service, Software defined networks, servers, and storages

Lead Platform Systems Admin - India (Helix GPT- ITSM Consultant) BMC is looking for a Lead System Administrator to join our amazing team! In this role, you will be a part of a team of system administrators, responsible for providing Windows, Linux, AWS, Kubernetes, Docker & Virtualization support on VMware & Cloud technology. You will maintain and support all OS platform, Private, and public cloud deployment. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Position Description: This position is for HelixGPT and Helix ITSM Application developer responsible for managing Helix ITSM and working on enhancement requests implementation in ITSM and Atrium CMDB, ChatGPT with Java development will be an added advantage. This position will also have exposure to new BMC application, Innovation Studio, Digital Workplace, HelixGPT. To ensure youre set up for success, you will bring the following skillset & experience: Primary Roles and Responsibilities: Manage BMC Helix ITSM applications and troubleshoot operational issues. Helix ITSM log analyzing and debugging skills (API, Workflows and SQL). Development skill with Progressive Web Application Development. Reporting tools like Grafana (Helix Dashboards). Developing application in innovation platform. Developing and Configuring ChatGPT, using Azure OpenAI and Google Vertex. Knowledge in Prompt Engineering to fine tune ChatGPT. Knowledge with BMC HelixGPT will be added advantage. Knowledge in AI and Machine learning, experience with IBM Watson. Manage Atrium CMDB reconciliation and normalization. Manage integrations between other BMC applications like BHOM. Application design and development. Data modeling and Data flow diagramming and analysis. Disaster Recovery process and procedure. Work with product development teams and participate in beta testing of the BMC products. Developing Remedy connector in Java. Qualifications: Bachelors degree with minimum 5 to 8 years work experience in BMC Remedy Application. Certification in Remedy, Java, Python. Excellent verbal and written communication skills and the ability to interact professionally with diverse groups