Team Lead – Sales & Service Delivery

About MindMentorz:

MindMentorz is a premier chess academy committed to nurturing young minds through structured chess training programs. With a strong focus on quality coaching, student progression, and parent satisfaction, we offer both online and offline programs across levels, from beginner to FIDE-rated.

Role Summary:

The Team Lead will be responsible for overseeing the Sales and Service Delivery Team to ensure high-quality customer engagement, consistent student experience, and meeting revenue targets. This role is crucial in aligning operational execution with the academy’s growth vision.

Key Responsibilities:

Team Management

• Lead, coach, and mentor a team of Sales Executives and Customer Support Associates.
• Conduct regular team meetings, performance reviews, and skill development sessions.
• Maintain team motivation and ensure alignment with academy goals.

Sales Oversight

• Set daily/weekly/monthly sales targets for the team.
• Monitor lead pipeline and follow-up systems using CRM tools (if used).
• Handle high-priority or sensitive sales leads personally when required.
• Support in converting trial classes to paid enrollments.

Customer Experience & Service Delivery

• Ensure timely onboarding of new students and smooth scheduling of classes.
• Maintain high parent satisfaction by overseeing issue resolution and feedback loops.
• Collaborate with Chess Coaches to ensure quality delivery and coach-student fit.

Process Optimization

• Improve existing workflows and SOPs to streamline operations.
• Identify bottlenecks in sales/service delivery and resolve them proactively.

Reporting & Analysis

• Generate and present weekly reports on leads, conversion rates, retention, and class fulfillment.
• Track team KPIs and propose strategy changes based on data insights.

Cross-functional Collaboration

• Work closely with Curriculum Developers, Marketing, and Coach Coordinators to maintain program excellence.
• Support event coordination (tournaments, workshops, etc.) when required.

Qualifications & Skills:

• Bachelor’s degree (Business, Education, or similar field preferred).
• 2+ years of experience in team leadership roles, preferably in EdTech or coaching institutes.
• Strong communication and interpersonal skills.
• Good understanding of CRM tools and basic Excel/Google Sheets.
• Empathetic yet assertive approach in managing both team and parents.
• Passion for chess/education is a big plus (not mandatory to be a player).

Key Success Metrics:

• Sales conversion rate from leads to enrolled students
• Parent satisfaction and retention rate
• Team performance and attendance
• Service delivery quality (class scheduling, coach allocation, etc.)

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Paid sick time

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus

Language:

• English (Required)

Location:

• Banglore, Karnataka (Required)

Work Location: In person