Team Lead- Product Support

Team Lead – Product Support

Some of the responsibilities are:

• Serving as the first level of management, accountable for the performance and outcomes of the team.
• The role involves not only leading Product Support, Project team, and other operations teams but also acting as an individual contributor responsible for all Divisional Support activities.
• Develop and mentor teams through onboarding, open communication, training, and development opportunities; maintain performance management systems; build and maintain employee morale and motivation; ensure the team is appropriately staffed with required competencies.
• Provide subject matter and operational guidance to the team by actively being a part of the processing activity.
• Define measurements and collate metrics to monitor and continuously improve the efficiency and effectiveness of the teams
• Manage direct reports and act as the point person for communication with Medline’s division leadership
• Identify areas for process improvement with the team with the domestic and overseas support groups.
• Maintain information database and answer related queries from US stakeholders
• Access gaps in the product offerings and work with the relevant product manager to set up new vendors and items
• Work on Divisional process improvement, automation, reports, and adhoc projects.
• Develop a culture wherein continuous improvement involves everyone and the process of change becomes routine; and develop and value key partnerships with team members, customers, and US stakeholders.
  

Organizational level:

• Facilitate the identification of key performance indicators crucial to the team’s success and help/assist the manager in measuring it during the performance evaluation process.
• Facilitate enhancement of productivity metrics (as and when required) used to assess employee performance.
• Assist in identifying training and development needs for team members.
• Lead direct reports and act as the point of contact for communication from Medline India with all relevant stakeholders.
• Ensure adherence to Medline core values within team members. Demonstrate readiness to consistently follow and drive team members on compliance, standards, and processes.
• Drive & lead team members to integrate new approaches, frameworks, and best practices.
• Assist the Medline India leadership in organizational initiatives, vision, and goals.
  

Skills / Experience:

Required:

• Excellent communication skills with the ability to liaise with India team and US counterparts.
• Candidate should have at least 7-11 years of total experience which includes 1-3 years of team leading experience
• Excellent proficiency in Microsoft Excel
• Ability to gather data, perform analysis, and process improvement with strong analytical & problem-solving skills.
• Should be excellent with advanced Excel & and should be a highly driven and self-motivated individual.
  

Preferred Qualifications:

• Previous experience working in Laboratory, Healthcare, Medical Devices, and Pharma is a plus.
• Previous experience working in Sales support, Customer service, and Data Management is an added advantage.
• Preferred knowledge of SAP system is a plus.
• Any graduate/MBA/MPharm (preferable from Pharma/microbiology background)