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Team Lead - Kannada & Malayalam

2 - 7 years

3 - 6 Lacs

Chennai

Posted:1 month ago| Platform: Naukri logo

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Skills Required

BPO Team Leading Inbound Process Team Management Team Handling Bpo Operations KPI SLA Shrinkage Aht Attrition Team Coaching KRA People Management Skills CSAT SLA Management Domestic Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Facilitate day to day Operations Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach champions on the same Provide assistance to champions on product and assist champions with customer complaints, wherever necessary Brief the teams daily on changes and issues that affect customers or the team and ensure that staff has access to this information.Role & responsibilities Criteria: : Graduates from any stream or Global Equivalent degree Minimum 2-year experience as a Team Leader Minimum of 5 year of overall work experience Candidate should be fluent to speak in Kannada & Malayalam language Interested can share resume on - Bhawnas1@hexaware.com 6260351725 Bhawna Regards Bhawna

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Hexaware Technologies
Hexaware Technologies
www.hexaware.com

IT Services and IT Consulting

Navi Mumbai Maharashtra

10001 Employees

513 Jobs

    Key People

  • R Srikrishna

    CEO

  • Hiten D. Tuli

    CFO

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