Team Lead- IT Operations

Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis puts the expertise of its 19,500 employees at the service of its clients and develops cutting-edge innovations accessible to all projects. Through its wide range of activities, Egis is a key player in the collective organisation of society and the living environment of citizens all over the world.

With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group’s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis’ long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers.

Key Responsibilities

IT Operations & Support

• Manage day-to-day IT operations across multiple project sites, ensuring high availability and timely support.
• Oversee and guide a team of Desktop Support Engineers to ensure effective end-user support and issue resolution.
• Handle ServiceNow ticket queues, ensure SLA compliance, and escalate critical issues when required.
• Coordinate with head office IT teams for systems support, network upgrades, and procurement requirements.

Cloud & Infrastructure Management

• Administer and maintain Azure Storage Accounts, including configuration, access management, backups, monitoring, and cost optimization.
• Manage and support Office 365 services such as Exchange Online, SharePoint, Teams, OneDrive, and security policies.
• Ensure proper identity and access management through Azure AD and Microsoft 365 security controls.

Project Site IT Management

• Oversee IT setup, operations, and maintenance for multiple project locations.
• Ensure each site meets the required hardware, software, connectivity, and security standards.
• Plan and execute new site IT rollouts, upgrades, or relocations.

Software Licensing & Asset Management

• Maintain an accurate inventory of hardware and software assets across all sites.
• Ensure compliance with software license agreements and renewals.
• Coordinate procurement of IT equipment, licenses, and third-party services.

Compliance, Security & Governance

• Ensure adherence to IT compliance frameworks, regulatory standards, and internal policies.
• Support implementation and maintenance of ISO 27001 controls where applicable.
• Ensure data protection practices and security guidelines are effectively implemented across sites.

Stakeholder & Business Coordination

• Work closely with project directors and business stakeholders to align IT services with operational needs.
• Provide regular updates to management on IT performance, risks, and improvement initiatives.
• Build strong relationships with internal teams, vendors, and external partners.

Team Leadership & Development

• Mentor, train, and evaluate Desktop Support Engineers to enhance technical capabilities and performance.
• Promote a culture of continuous improvement and service excellence.

Required Skills & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 8–10 years of progressive experience in IT operations or infrastructure management.
• Strong experience with Microsoft Azure, specifically Azure Storage Accounts.
• Proficiency in Office 365 administration and Azure Active Directory.
• Experience handling ServiceNow or similar ITSM platforms.
• Strong understanding of IT compliance, governance, and regulatory requirements.
• Exposure to ISO 27001 standards and information security practices.
• Proven ability to manage IT operations across multiple project sites.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to multitask, prioritize, and drive IT initiatives aligned with business objectives.

• 
  Certifications as added advantage:
  • ITIL Foundation / ITIL Intermediate
  • CCNA
  • ISO 27001 Lead Implementer or Lead Auditor (added advantage)
• Preferred Industry Experience:
  • Prior experience in an engineering consultancy company.

Bachelor’s degree in Information Technology, Computer Science, or related field.