Team Lead - Application Support at leading NBFC

Dear Candidate,

Team Lead Application Support

Work mode- Work From office

JD

Team Lead - Application Support

Key Responsibilities:

1. Vendor Management

   :
• Establish and maintain strong relationships with third-party vendors and service providers.
• Collaborate with vendors to ensure the timely delivery of IT services and solutions.
• Negotiate contracts, manage performance, and ensure service level agreements (SLAs) are met.

2. Application Management

   :
• Lead the management and support of business-critical applications, ensuring high availability and performance.
• Work with cross-functional teams to define application requirements, ensure solutions meet business needs, and align with overall IT strategy.
• Oversee application upgrades, patches, and troubleshooting.
• Manage incident resolution and user support for applications.

3. Business Connectivity

   :
• Serve as a liaison between IT and business units, ensuring that technology solutions align with business goals.
• Work with business leaders to identify needs and propose IT solutions tha enhance business processes and performance.
• Communicate technical information effectively to non-technical stakeholders.
• Ensure business teams are fully supported with the necessary IT tools and applications to drive efficiency.

4. Project Leadership

   :
• Lead IT application-related projects, ensuring timely and within-budget delivery.
• Define project scope, goals, and deliverables, and develop detailed project plans.
• Coordinate internal resources and third-party vendors to ensure project milestones are achieved.
• .

5. Process Optimization & Compliance

   :
• Ensure that IT processes related to application support and vendor management follow industry best practices.
• Establish and enforce policies and procedures to maintain application security, compliance, and governance.

Skills Required-

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Relevant certifications (e.g., ITIL, PMP) are a plus
• Proven experience in vendor management and contract negotiation.
• Strong background in business engagement and translating business needs into IT solutions.
• Strong knowledge of IT applications, systems integration, and software lifecycle management.
• Excellent vendor relationship management and negotiation skills.
• Experience with Banking domain applications.
• Familiarity with cloud technologies and modern IT infrastructure.