Team Coordinator

Job Summary

We are seeking a proactive and detail-oriented Team Coordinator to manage both lead distribution and customer service operations. This role plays a vital part in ensuring a smooth flow of wellness inquiries, timely consultations, and positive client experiences. The ideal candidate will be organized, empathetic, and able to balance operational coordination with frontline customer interaction.

Key Responsibilities:

1. Lead Distribution:

• Monitor daily inbound leads from website, calls, WhatsApp, social media, and referral platforms.
• Assign leads to Ayurvedic doctors, sales representatives, or wellness consultants based on category, location, or availability.
• Maintain an accurate and up-to-date lead tracker.
• Ensure timely response and follow-up on leads .
• Prepare regular reports on lead flow, conversion rates, and team performance.
• Coordinate with marketing and digital teams for campaign lead tracking.

2. Customer Service (CSR):

• Respond to customer inquiries via phone, email, WhatsApp, and other channels in a professional and timely manner.
• Assist clients with product details, appointment bookings, consultation scheduling, order tracking, and service-related queries.
• Resolve complaints or concerns politely and escalate complex cases to the relevant team.
• Maintain a customer-first attitude with empathy and clarity.
• Collect and log feedback from clients to support service improvement.
• Should have CRM knowledge