We are seeking a proactive and detail-oriented Team Coordinator to manage both lead distribution and customer service operations. This role plays a vital part in ensuring a smooth flow of wellness inquiries, timely consultations, and positive client experiences. The ideal candidate will be organized, empathetic, and able to balance operational coordination with frontline customer interaction.

Key Responsibilities:

Lead Distribution:

Monitor daily inbound leads from website, calls, WhatsApp, social media, and referral platforms.
Assign leads to Ayurvedic doctors, sales representatives, or wellness consultants based on category, location, or availability.
Maintain an accurate and up-to-date lead tracker.
Ensure timely response and follow-up on leads .
Prepare regular reports on lead flow, conversion rates, and team performance.
Coordinate with marketing and digital teams for campaign lead tracking.

2. Customer Service (CSR):

Respond to customer inquiries via phone, email, WhatsApp, and other channels in a professional and timely manner.
Assist clients with product details, appointment bookings, consultation scheduling, order tracking, and service-related queries.
Resolve complaints or concerns politely and escalate complex cases to the relevant team.
Maintain a customer-first attitude with empathy and clarity.
Collect and log feedback from clients to support service improvement.
Should have CRM knowledge

More Jobs at Enkay Ayurvedic Village

Team Coordinator

Navi Mumbai

3.0 - 6.0 yrs

INR 3 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Enkay Ayurvedic Village

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Team Coordinator