Team Coordinator Enkay Ayurvedic Village

3.0 - 6.0 years

3 - 3 Lacs

Navi Mumbai

Work from Office

Job Summary We are seeking a proactive and detail-oriented Team Coordinator to manage both lead distribution and customer service operations. This role plays a vital part in ensuring a smooth flow of wellness inquiries, timely consultations, and positive client experiences. The ideal candidate will be organized, empathetic, and able to balance operational coordination with frontline customer interaction. Key Responsibilities: Lead Distribution: Monitor daily inbound leads from website, calls, WhatsApp, social media, and referral platforms. Assign leads to Ayurvedic doctors, sales representatives, or wellness consultants based on category, location, or availability. Maintain an accurate and up-to-date lead tracker. Ensure timely response and follow-up on leads . Prepare regular reports on lead flow, conversion rates, and team performance. Coordinate with marketing and digital teams for campaign lead tracking. 2. Customer Service (CSR): Respond to customer inquiries via phone, email, WhatsApp, and other channels in a professional and timely manner. Assist clients with product details, appointment bookings, consultation scheduling, order tracking, and service-related queries. Resolve complaints or concerns politely and escalate complex cases to the relevant team. Maintain a customer-first attitude with empathy and clarity. Collect and log feedback from clients to support service improvement. Should have CRM knowledge

Posted 1 day ago

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