At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
The OpportunityWhen you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.As part of the TC Operations team you will serve as the first point of contact for employee concerns related to HR matters, facilitating communication and problem resolution. As an Associate, you will support senior staff by leveraging firm resources to build knowledge, while developing your skills in a fast-paced environment. This role offers a unique opportunity to enhance your professional growth through hands-on experience in a dynamic HR contact center, where your contributions directly impact employee satisfaction and operational effectiveness.
Responsibilities
- Serve as the initial contact for employee inquiries regarding HR issues
- Utilize firm resources to enhance personal knowledge and skills
- Address employee concerns effectively through various communication channels
- Resolve issues on the first point of contact or direct to relevant experts
- Identify trends in employee requests to suggest process enhancements
- Provide guidance on self-service resources available to employees
- Maintain confidentiality while handling sensitive information
- Adapt to changing circumstances while managing multiple responsibilities
What You Must Have
- High School Diploma
- 1 year of experience
- Oral and written proficiency in English required
What Sets You Apart
- Bachelor's Degree
- Experience in employee coordination or HR roles
- Skilled in communication and Excel skills
- Demonstrating empathy and rapport-building abilities
- Adapting to rapidly changing environments
- Managing multiple tasks and deadlines effectively
- Utilizing relevant technology for HR solutions
- Maintaining performance metrics and managing service requests
- Fluency in French language
